Home Sales Director

2 days ago

Alpharetta GA, United States Lennar Homes Full time

Job Title: Home Sales Director

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About the Role:

We are seeking an experienced Home Sales Director to join our team at Lennar Homes. The successful candidate will be responsible for fostering and distributing leads generated through our website and other marketing channels.

The Home Sales Director will also manage our internet sales team, guiding and training them with phone, sales, and customer service techniques to achieve optimal performance results.

Key Responsibilities:

  • Develop and implement training programs to meet division traffic and sales goals.
  • Guide and train Internet Sales Coordinators on best practices in phone, sales, and customer service.
  • Monitor Internet Sales Coordinators' performance to ensure superior customer care and timely response to leads.
  • Create and monitor ISCs schedules to ensure adequate coverage for the department.
  • Prepare and distribute ISC performance reports as needed.
  • Attend promotional events for Communities as required.
  • Submit and maintain MLS listings for the division.
  • Provide coaching to Associates on functional and behavioral standards.
  • Ensure appropriate staffing to meet department needs.
  • Evaluate Associates' individual performance and plans for compensation actions.

Requirements:

  • Minimum 4 years of experience in telephone and/or online customer service.
  • Up-selling experience preferred.
  • Excellent verbal and written communication skills.
  • Intermediate to advanced PC skills (Microsoft Word and Excel).
  • Ability to prepare written documentation and complete contract calculations.

Benefits:

  • Robust health insurance plans, including Medical, Dental, and Vision coverage.
  • A 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%.
  • Paid Parental Leave and an Associate Assistance Program.
  • An Education Assistance Program and up to $30,000 in Adoption Assistance.
  • Generous Holiday, Sick Leave, and Personal Day policies.
  • A New Hire Referral Bonus Program.
  • Significant Home Purchase Discounts.

Compensation: We offer a competitive salary of approximately $80,000 - $110,000 per year, depending on experience, plus additional benefits.

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