Retail Operations Supervisor

2 weeks ago


San Antonio, Texas, United States AKIRAshopAKIRA Full time
Position: Retail Operations Supervisor

About AKIRA:
Founded in 2002, AKIRA began its journey with a single women's clothing boutique in Chicago. Over the years, we have expanded to over 30 locations across the United States, complemented by a robust eCommerce platform. Our brand is well-positioned for continued growth and recognition on a national scale.

At AKIRA, we pride ourselves on our unique culture, which emphasizes unparalleled customer service and a meticulous focus on our clients' needs and preferences.


Role Overview:
The Retail Operations Supervisor at AKIRA is a passionate sales leader who is driven by goals and committed to serving others. This role is essential in ensuring that our customers receive expert styling advice from individuals who are truly dedicated to the fashion industry.

Our supervisors are dedicated to fostering an environment where customers feel valued and appreciated. They actively recruit and train to build a team of exceptional talent, leading by example and embodying the ownership mentality that is integral to our success.


Key Responsibilities:
1. Oversee the recruitment, interviewing, and hiring processes for new team members.
2. Facilitate training, development, and retention of high-performing staff.
3. Cultivate and maintain a positive store atmosphere.
4. Enhance our sales culture by implementing our established selling techniques.
5. Provide immediate and written feedback to team members.
6. Inspire and motivate staff to achieve their best performance.
7. Ensure that store operations and visual merchandising meet AKIRA's standards.
8. Uphold and enforce company policies consistently.
9. Meet and exceed personal and store sales targets.
10. Lead by example to promote AKIRA's culture and principles.
Qualifications:
- A genuine passion for fashion.
- A strong work ethic and commitment to excellence.
- Proven leadership capabilities.
- Exceptional communication and organizational skills.
- High motivation and a sense of urgency.
- At least one year of experience in retail management.
- Ability to effectively supervise, motivate, and guide team members.
- Adaptability to new directions and changes.
- Comprehensive knowledge of visual merchandising and customer service.
- Understanding of store operations, including inventory management and loss prevention.
- Capacity to thrive in a hands-on, entrepreneurial environment.
- Ability to collaborate and build strong relationships with staff.
Benefits and Perks:
AKIRA offers a competitive benefits package for full-time employees, including medical, dental, vision, life insurance, long-term disability, flexible spending accounts, a 401(k) plan, and employee discounts. We are dedicated to fostering internal growth and providing meaningful career development opportunities.

At AKIRA, we believe in treating everyone with respect and dignity, creating an inclusive environment that reflects our values and community. This commitment is deeply embedded in our principles, culture, and approach to fashion.

We continuously strive to create a workplace where employees feel a sense of belonging and contribute to a culture that values diversity, ideas, and experiences. Our diverse workforce is a key factor in our collective success.



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