Customer Service Advocate

1 week ago


Phoenix, Arizona, United States TEKsystems Full time
Job Overview

We are seeking a highly skilled Customer Service Representative to support our team at Blue Acorn. As a key member of our pandemic relief loan support team, you will play a critical role in helping customers navigate their loan experiences.

Key Responsibilities
  • Respond to customer inquiries and resolve complaints in a timely and professional manner
  • Provide accurate and detailed information about our loan services and products
  • Troubleshoot and resolve loan issues and concerns, ensuring customer satisfaction
  • Document and update customer records to reflect interactions and resolutions
Requirements
  • High school diploma or equivalent required
  • Excellent written and verbal communication skills
  • Ability to prioritize tasks and multitask in a fast-paced environment
  • Positive and professional demeanor, with a focus on delivering exceptional customer service

Why This Role Matters

This role is critical to our team's success in supporting customers during a challenging time. If you are a customer-focused individual with excellent communication skills and a passion for delivering exceptional service, we encourage you to apply.



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