Customer Service Representative
4 days ago
**About the Role**
We are seeking a highly skilled Customer Service Representative to join our team at Armstrong Fluid Technology. As a Spanish Bilingual Customer Service Representative, you will play a pivotal role in fostering strong customer relationships and ensuring seamless interactions.
**Key Responsibilities**
* Communicate fluently in English and Spanish to assist customers with their inquiries and provide solutions promptly.
* Maintain proactive and efficient communication with customers, promptly addressing their individual needs with professionalism.
* Handle customer inquiries via telephone and email, ensuring a polite and courteous approach at all times.
* Adhere to established policies and procedures to consistently meet service standards and business objectives.
* Collaborate closely with internal departments to ensure smooth service delivery and achieve business goals.
**Order Processing and Reporting**
* Maintain accurate records of customer contracts and manage order processing efficiently.
* Update and maintain customer data files to ensure integrity and accuracy.
* Process customer change orders and manage Sales Returns Goods according to procedures.
* Enter and confirm customer orders in the Manufacturing Planning System.
* Manage regional order backlog and expedite orders as needed.
* Proactively communicate delivery status and address any issues promptly.
* Coordinate with finance on account matters, keeping customers informed as necessary.
* Collaborate with sales, procurement, and production teams to ensure timely deliveries and resolve issues.
**Requirements**
* Fluent Spanish speaker
* High school diploma or equivalent; additional education is advantageous.
* Minimum one year of customer service experience is essential.
* Ability to work independently and collaboratively within a team environment.
* Enthusiastic attitude with strong problem-solving skills.
* Experience in HVAC business is a plus.
* Moderate computer skills and proficiency in using an MRP System.
* Proactive approach and ability to adapt to new processes.
* Proficiency in technical writing and strong interpersonal communication skills.
* Strong analytical skills to simplify complex problems and provide clear recommendations.
* Effective leadership skills focused on collaboration and achieving results.
* Open and authentic communication style in all interactions.
**Why Armstrong Fluid Technology?**
By joining us, you'll become part of a global community dedicated to pushing the boundaries of fluid-flow technology. You'll have endless opportunities to learn, grow, and make a significant impact on the world. Together, we'll build tomorrow's solutions today.
-
Customer Service Representative
4 weeks ago
North Tonawanda, New York, United States Armstrong Fluid Technology Full timeAbout Armstrong Fluid TechnologyArmstrong Fluid Technology is a global leader in fluid-flow technology, with a legacy of excellence spanning eight manufacturing facilities on four continents. Our community of over 1400 colleagues is driven by a shared mission to engineer the future and safeguard our planet.Job SummaryWe are seeking a highly skilled and...
-
Customer Service Representative
2 months ago
North Tonawanda, New York, United States Armstrong Fluid Technology Full timeCustomer Service Role at Armstrong Fluid TechnologyWe are seeking a highly skilled and bilingual Customer Service Representative to join our team at Armstrong Fluid Technology. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and exceeded.Key...
-
Customer Service Representative
1 month ago
Tonawanda, New York, United States Imagine Staffing Technology, An Imagine Company Full timeCustomer Service RepresentativeImagine Staffing Technology, An Imagine Company is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing top-notch service to our clients, resolving customer inquiries, and ensuring customer satisfaction.Key Responsibilities:Process...
-
Customer Service Representative
4 weeks ago
Tonawanda, New York, United States Search Solution Group Full timeJob DescriptionWe are seeking a highly skilled Customer Service Representative to join our team at Search Solution Group.About the Role:This is a fantastic opportunity for a customer-focused individual to provide exceptional support to our clients. As a Customer Service Representative, you will be responsible for handling incoming calls, processing orders,...
-
Customer Service Representative
3 weeks ago
North Tonawanda, New York, United States Armstrong Fluid Technology Full timeCustomer Service Representative - Spanish BilingualAt Armstrong Fluid Technology, we're seeking a highly skilled Customer Service Representative to join our team. As a Spanish Bilingual Customer Service Representative, you'll play a pivotal role in fostering strong customer relationships and ensuring seamless interactions.Key Responsibilities:Communicate...
-
Customer Service Representative
4 days ago
Tonawanda, New York, United States Imagine Staffing Technology, An Imagine Company Full timeCustomer Service RepresentativeOverviewWe are seeking a skilled Customer Service Representative to join our team at Imagine Staffing Technology, An Imagine Company. As a key member of our customer-facing team, you will be responsible for providing top-notch service, resolving inquiries, and ensuring customer satisfaction.Key ResponsibilitiesProcess orders,...
-
Customer Service Representative
5 days ago
North Tonawanda, New York, United States Imagine Staffing Technology Full timeJob DescriptionImagine Staffing Technology is seeking a highly skilled Bilingual Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring timely deliveries, and resolving order issues in a professional and courteous manner.Key...
-
Customer Service Representative
4 weeks ago
Tonawanda, New York, United States Search Solution Group Full timeJob SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Search Solution Group. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.ResponsibilitiesRespond to customer inquiries in a professional and courteous...
-
Customer Service Representative
3 weeks ago
Tonawanda, New York, United States Massage Envy Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Massage Envy. As a key member of our Client Contact Center, you will play a vital role in providing exceptional customer service and support to our clients.Key ResponsibilitiesProvide outstanding customer service and support to clients via phone,...
-
Customer Service Representative
1 month ago
North Tonawanda, New York, United States Armstrong Fluid Technology Full timeAbout the RoleArmstrong Fluid Technology is seeking a highly skilled Spanish Bilingual Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service to our clients, ensuring seamless interactions and satisfaction through proactive communication and efficient...
-
Customer Service Representative
4 weeks ago
Tonawanda, New York, United States Search Solution Group Full timeJob SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Search Solution Group. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and exceeding their expectations.ResponsibilitiesCustomer Service:...
-
Customer Service Representative
1 month ago
North Tonawanda, New York, United States Armstrong Fluid Technology Full timeAbout the RoleArmstrong Fluid Technology is seeking a highly skilled Spanish Bilingual Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring seamless interactions and satisfaction through proactive communication and efficient service...
-
Customer Service Representative
3 weeks ago
North Tonawanda, New York, United States Armstrong Fluid Technology Full timeAbout the RoleArmstrong Fluid Technology is seeking a highly skilled Spanish Bilingual Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring seamless interactions and satisfaction through proactive communication and efficient service...
-
Customer Service Representative
3 weeks ago
North Tonawanda, New York, United States Armstrong Fluid Technology Full timeAbout the RoleArmstrong Fluid Technology is seeking a highly skilled Spanish Bilingual Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service to our clients, ensuring seamless interactions and satisfaction through proactive communication and efficient...
-
Customer Service Representative
2 weeks ago
North Tonawanda, New York, United States Armstrong Fluid Technology Full timeAbout the RoleArmstrong Fluid Technology is seeking a highly skilled Spanish Bilingual Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service to our clients, ensuring seamless interactions and satisfaction through proactive communication and efficient...
-
Customer Service Representative
1 week ago
North Tonawanda, New York, United States Tops Friendly Markets Full timeJob Summary:As a valued member of the Tops Friendly Markets team, you will provide exceptional customer service, ensuring a positive shopping experience for our customers. Your responsibilities will include scanning and/or ringing customer purchases, bagging orders, and collecting payment for transactions. Additionally, you will be responsible for stocking...
-
Customer Service Representative
4 weeks ago
Horseheads North, New York, United States Continental Service Group Full timeJob Title: Call Center RepresentativeWe are seeking a highly motivated and customer-focused Call Center Representative to join our team at ConServe. As a key member of our collections team, you will play a critical role in helping consumers resolve their financial obligations in a professional and respectful manner.Job Summary:Our Call Center Representatives...
-
Service Representative
3 days ago
Tonawanda, New York, United States Catholic Health Service Full timeJob Summary:The Service Representative will be responsible for greeting patients, registering demographic and insurance information into the computer system, scheduling appointments, and performing other duties to meet patient and office needs. This role requires excellent communication skills, the ability to work well in stressful situations, and a strong...
-
Customer Service Representative
1 week ago
Tonawanda, New York, United States Rite Aid Full timeRite Aid Corp. - Retail Associate / Team MemberKey ResponsibilitiesProvide excellent customer service by assisting customers with their shopping needs and answering customer inquiries.Engage with customers in a friendly and efficient manner while completing customer transactions on the cash register.Stock store shelves and endcaps with merchandise to ensure...
-
Customer Service Representative
2 weeks ago
Tonawanda, New York, United States ImageFIRST Healthcare Laundry Specialists Full timeJob Title: Customer AdvocateImageFIRST Healthcare Laundry Specialists is seeking a highly motivated and customer-focused individual to join our team as a Customer Advocate. As a key member of our sales and service team, you will be responsible for building and maintaining strong relationships with our customers, identifying new business opportunities, and...
