Customer Service Associate

2 days ago


Tonawanda, New York, United States Imagine Staffing Technology, An Imagine Company Full time
Customer Service Representative

Imagine yourself in a dynamic and supportive environment where you can make a meaningful impact. As a Customer Service Representative, you will be the face of our company, providing top-notch service and ensuring customer satisfaction.

Key Responsibilities:

  • Process customer requests and resolve issues efficiently.
  • Respond to customer inquiries via phone, email, and chat, identifying sales opportunities.
  • Collaborate with other departments to provide seamless customer experiences.
  • Project a professional, enthusiastic, and friendly demeanor at all times.
  • Participate in projects and contribute to process improvements.

Requirements:

  • Minimum 1-2 years of relevant customer service and/or sales experience.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Proficient in Microsoft Windows and Microsoft Office.
  • Strong listening and telephone skills, with the ability to manage stressful situations.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for growth and professional development.
  • A competitive hourly rate of $18 - $22.
  • A flexible scheduling system, including evening and weekend hours.


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