Customer Service Representative

4 weeks ago


North Tonawanda, New York, United States Imagine Staffing Technology Full time
Job Description

Imagine Staffing Technology is seeking a highly skilled Bilingual Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring timely deliveries, and resolving order issues in a professional and courteous manner.

Key Responsibilities
  • Maintain proactive and efficient communication with customers, addressing their individual needs with professionalism.
  • Handle customer inquiries via telephone and email, ensuring a polite and courteous approach at all times.
  • Collaborate closely with internal departments to ensure smooth service delivery and achieve business goals.
  • Manage customer contracts and order processing efficiently, maintaining accurate records and updating customer data files as needed.
  • Process customer change orders and manage Sales Returns Goods according to procedures.
  • Enter and confirm customer orders in the Manufacturing Planning System.
  • Manage regional order backlog and expedite orders as needed, proactively communicating delivery status and addressing any issues promptly.
  • Coordinate with finance on account matters, keeping customers informed as necessary.
  • Collaborate with sales, procurement, and production teams to ensure timely deliveries and resolve issues.
  • Efficiently handle customer complaints, ensuring satisfactory resolutions.
Requirements
  • Fluent in English and Spanish with both verbal and written communication.
  • High school diploma or equivalent; additional education is advantageous.
  • Minimum one year of customer service experience is essential.
  • Ability to work independently and collaboratively within a team environment.
  • Enthusiastic attitude with strong problem-solving skills.
  • Experience in HVAC business is a plus.
  • Moderate computer skills and proficiency in using an ERP or MRP System.
  • Proactive approach and ability to adapt to new processes.
  • Proficiency in technical writing and strong interpersonal communication skills.
  • Strong analytical skills to simplify complex problems and provide clear recommendations.
  • Effective leadership skills focused on collaboration and achieving results.
  • Open and authentic communication style in all interactions.


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