Service Delivery Specialist

2 days ago

Mankato, Minnesota, United States First MainStreet Insurance, L.C. Full time
Service Specialist Role

At First MainStreet Insurance, L.C., we are seeking a highly skilled Service Specialist to join our team. As a Service Specialist, you will play a critical role in delivering exceptional service and support to our valued clients.

Key Responsibilities:
  • Develop and maintain strong relationships with clients to ensure their needs are met and exceeded.
  • Provide administrative support to the Account Manager, Account Executive, and Risk Advisor, ensuring seamless communication and collaboration.
  • Process and manage administrative tasks, including data integration and reporting, to ensure timely completion and accuracy.
  • Monitor account satisfaction levels and take proactive measures to ensure high levels of account retention.
  • Market new business and/or renewal business, in conjunction with a Risk Advisor or Account Manager.
  • Manage all account work in our agency management system (EPIC) to ensure accurate data.
  • Manage assigned office operations, including mail, phones, and office supplies.
  • Stay up-to-date with industry trends, market conditions, and competitors to identify opportunities for growth and improvement.
Requirements:
  • Proven experience in service management or a related client-facing role.
  • Proficient in Microsoft Office and other applications to maximize efficiency and function in a paper-free environment.
  • Excellent communication and interpersonal skills, with the ability to interact effectively with clients and stakeholders at all levels.
  • Exceptional problem-solving skills with a strong focus on client satisfaction.
  • Strong organization and time management skills.
  • Strong collaborative and morale skills to motivate and assist a high-performing team.

This is a dynamic and fast-paced environment that requires adaptability and a willingness to learn and grow. If you are a motivated and detail-oriented individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.

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