Technical Accelerator Consultant Impact

4 weeks ago


San Diego, California, United States ServiceNow Full time
Job Title: Technical Accelerator Consultant Impact

About the Role:
ServiceNow is seeking a skilled Technical Accelerator Consultant Impact to join our team in San Diego. As a key member of our global customer success organization, you will play a critical role in helping customers unlock business value and accelerate the adoption of our products.

Key Responsibilities:
Present and deliver our technical accelerators to large enterprise customers remotely
Prepare client-facing and internal deliverables that are technology-related
Identify and drive process improvement opportunities, guide best practices development, and mentor junior team members
Participate in the development of new offerings for our technical accelerator portfolio
Engage with customers' requests in Impact, including scoping of the level of effort as part of technical accelerator recommendations
Demonstrate the product, both standard and tailored to customer needs
Develop and maintain strong working relationships with global Impact team members

Requirements:
Proven technical and business process experience in leading the development and delivery of ServiceNow solutions in client environments
Knowledge of technical components such as LDAP, SAML/SSO, and integrations that make use of these technologies
Experience with AI/ML technology and preferably experience with ServiceNow Virtual Agent, Predictive Intelligence, and Performance Analytics products
Experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc.) and working in a SaaS environment
Experience working with Agile methodologies
Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
Excellent interpersonal skills, customer-centric attitude, and experience working with cross-functional teams and multi-level stakeholders
Prepared to study for, obtain, and maintain ServiceNow certifications
Committed to wowing customers, ensuring that actions contribute towards measurable value for the customer, and generating customer success stories
Loves to win as a team and work efficiently in a collaborative environment

What We Offer:
ServiceNow is an Equal Employment Opportunity Employer. We lead with flexibility and trust in our distributed world of work. If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.

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