Salesforce Technical Consultant

1 week ago

San Diego, California, United States OwnBackup Full time
About the Role

Own is seeking a highly skilled Salesforce Technical Consultant to join our Customer Success team. As a key member of our team, you will be responsible for delivering exceptional customer experiences and ensuring our clients get the most value out of their Own investment.

Key Responsibilities
  • Develop and maintain strong relationships with key business and IT stakeholders to understand their top business goals and priorities.
  • Provide timely, proactive recommendations to help customers achieve their business goals and outcomes.
  • Attain Trusted Advisor status with both key business and technical decision-makers.
  • Identify key industry business process areas for the opportunity to use the Salesforce platform.
  • Lead DR planning activities and provide relevant technical recommendations on solutions to customers' business needs.
  • Monitor and identify trends in Salesforce adoption and utilization, providing guidance as part of periodic reviews.
  • Forewarn customers of technology changes or potential disruptions to their service and advise on mitigation strategies.
  • Provide proactive communications in the event of a service degradation or disruption.
  • Participate in issues and act as an advocate for customers during the triage and resolution of high severity cases.
  • Provide timely account or issue executive level summary status reports both internally and to the customer.
  • Identify and collaborate with internal teams to ameliorate renewal risks for both license and success plans subscriptions.
Requirements
  • Minimum of 5 years relevant work experience in one or more of the following: Salesforce Admin, Customer Success, Enterprise Architecture, Technology Consulting, Technology Solutions Development, Technical and/or Solutions Architecture.
  • Proficient with both declarative and programmatic product features in Salesforce.
  • Proficient with use of the Salesforce APIs.
  • 2 or more Salesforce product certifications or equivalent work experience.
  • Experience in dealing with large, complex, distributed systems scale business.
  • Navigate, escalate and lead efforts on complex customer requests or projects involving multiple parties and enterprise systems.
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level.
  • Ability to prioritize, multi-task, and perform effectively under pressure.
  • Aptitude for both analyzing technical concepts and translating them into business terms, and for mapping business requirements into technical features.
  • Second language is a benefit.
  • Occasional travel may be required.
What We Offer

Own is dedicated to creating an environment where employees thrive. This role may be eligible for unlimited PTO, generous medical benefits, a 401(k) savings plan with a 4% employer match, discretionary bonuses/incentives, and stock options. We also offer catered lunches in the office five days a week.

We strive to be one team and one culture that builds trust through transparency. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status or disability status.

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