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Patient Care Support Representative
2 months ago
Position Summary:
- Oversee the registration processes for outpatient services and manage appointment scheduling.
- Ensure accurate collection of patient demographics and insurance information.
- Guide patients through the facility and facilitate access to additional services as needed.
Core Responsibilities:
- Respond to incoming calls and provide assistance to clients.
- Monitor scheduling activities and proactively resolve any issues.
- Conduct patient pre-registration, registration, insurance verification, and appointment scheduling.
- Administer monthly patient satisfaction surveys to gather feedback.
Required Qualifications:
- High school diploma is mandatory; an Associate's degree is preferred.
- Minimum of two years' experience in a medical or healthcare office environment is advantageous.
- Proficiency in computer applications is essential, with a preference for Microsoft Office skills.
- Excellent communication and interpersonal abilities are necessary.
- Capability to work autonomously as well as collaboratively within a team setting.
Company Commitment:
Spaulding Rehab is dedicated to fostering diversity and ensuring equal employment opportunities for all individuals, irrespective of race, religion, or other characteristics.
Work Schedule: Requires availability for two evening shifts each week.
