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Assistant Front Office Supervisor
2 months ago
Arlo Williamsburg, a unique lifestyle hotel, is currently in search of a proactive Assistant Front Office Manager. If you are enthusiastic about hospitality, dedicated to enhancing guest experiences, and possess a strategic mindset, this opportunity may be for you.
This role entails overseeing the daily functions of the front desk while collaborating with various departments to ensure top-notch guest service. You will be responsible for planning, directing, and coordinating activities that lead to exceptional service delivery. This position also involves providing operational support, disseminating information, and training and motivating team members. You will exercise independent judgment and initiative to fulfill your responsibilities effectively.
Key Responsibilities
- Consistently treat guests with respect and courtesy in diverse situations.
- Exhibit honesty and integrity in all interactions.
- Supervise the Front Office Department, including Lobby Hosts.
- Conduct pre-shift meetings to align team objectives.
- Communicate effectively with staff through development reviews, training sessions, and departmental meetings.
- Inspire and nurture team members' growth and development.
- Optimize room sales, revenue, and profitability.
- Deliver exceptional service and create unforgettable guest experiences.
- Assist in managing the operational activities of the front office team to uphold the highest standards of service while maintaining acceptable profit margins.
- Embrace and embody the values and culture of Arlo Hotels.
- Assign, coordinate, and oversee the work of Lobby Hosts.
- Train, mentor, and develop Lobby Hosts, including preparing schedules and monitoring labor costs.
- Ensure completion of all necessary paperwork, including shift closings and financial transactions.
- Conduct performance evaluations for team members.
- Respond promptly to emergencies, complete incident reports, and follow up with guests and staff.
- Utilize effective communication tools for staff briefings and training.
- Manage same-day room inventory and pricing strategies.
- Take personal accountability for resolving service issues and crafting memorable guest experiences.
Qualifications
- A combination of education and experience that provides the necessary skills and knowledge for successful performance is required. Typical qualifications include:
- A preferred Hospitality Diploma or Degree.
- A minimum of 2 to 3 years in a management role.
- Experience in hospitality or customer service.
- Familiarity with Opera software.
Benefits
- Comprehensive Medical, Dental, and Vision coverage.
- 401K plan available after one year of service.
- Tuition Reimbursement program.
We are committed to being an equal opportunity employer and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
