Front Office Supervisor
2 days ago
At TownePlace Suites by Marriott, we are seeking a highly skilled and experienced Front Office Supervisor to join our team. As a Front Office Supervisor, you will be responsible for providing exceptional guest service, ensuring a smooth and efficient check-in and check-out process, and maintaining a high level of customer satisfaction.
Key Responsibilities:- Guest Service: Provide the highest level of service to our guests, ensuring their needs are met and exceeded.
- Front Desk Operations: Manage the front desk area, ensuring a clean and organized environment, and maintaining accurate records and reports.
- Team Management: Supervise and train front desk staff, providing guidance and support to ensure excellent service delivery.
- Communication: Communicate effectively with guests, staff, and management, ensuring seamless communication and resolving any issues that may arise.
- Problem-Solving: Identify and resolve guest complaints and issues in a professional and courteous manner.
- Administrative Tasks: Perform administrative tasks, such as scheduling, reporting, and data entry, as required.
Requirements:
- High school diploma or equivalent required.
- Previous experience in a front office or customer service role.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing situations.
- Strong problem-solving and analytical skills.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
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