Customer Service Team Lead

4 days ago


Augusta, Maine, United States BRUCE HENRY PROPERTIES LLC Full time
Job Summary

The Shipping and Receiving Team Lead is responsible for ensuring the on-time delivery of cases and providing exceptional customer service to all Bonadent customers. Building the company brand of being recognized as Anterior & Complex Case Specialists is always the primary consideration.

Key Responsibilities
  • Oversee the day-to-day operations of customer service and shipping and receiving functions, including managing workflow, process and procedure development, improvement and execution.
  • Responsible for opening and disinfecting incoming cases from various carriers, accurately entering orders into the system for proper scheduling throughout the lab.
  • Accurately invoice and bill completed orders, post payments, credit card charges and end of month procedures.
  • Maintain positive relationships with customers and improve retention rates.
  • Provide friendly, effective, and efficient telephone communication with customers to ensure overall customer satisfaction.
  • Assist in establishing a culture that understands the importance of a positive experience for internal and external customers.
  • Keep sales and technical teams abreast of issues, concerns, and successes with important accounts.
  • Responsible for prepping, developing and utilizing reports to accomplish on-time delivery and accurate billing of cases.
  • Ensure safety protocol and safe practices are followed at the site and on delivery routes.
  • Assist and control inventory within the laboratory, have awareness of supply usage, waste, and areas of opportunity.
Requirements
  • Experience overseeing a team with a customer service focus.
  • Strong organization skills.
  • Excellent attention to detail.
  • Reliable and dependable.
  • Excellent phone and written communication skills.
  • Expert knowledge of Microsoft Office Suite.
  • Experience answering phones, directing calls, and providing exceptional customer service.
  • Experience with work orders and invoicing.
  • Dental experience.
  • Experience with UPS Shipping Systems.
  • Ability to motivate, train and develop others.
  • Communicates effectively and works cooperatively with colleagues, management, and other departmental representatives.
  • Strong problem-solving abilities.
Salary

$17.00 - $20.00/hour



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