Customer Service Lead
4 weeks ago
As a Lead Customer Service Representative at Circle K, you will be responsible for providing exceptional customer service and resolving customer issues in a timely and professional manner. You will also provide training assistance to new Customer Service Representatives and perform shift supervision. Additionally, you will be responsible for completing all store merchandise build-to's and receiving and verifying vendor deliveries.
Key Responsibilities
- Provide prompt and courteous customer service to customers
- Resolve customer issues and concerns in a professional and timely manner
- Provide training assistance to new Customer Service Representatives
- Perform shift supervision and ensure that all store operations are running smoothly
- Complete all store merchandise build-to's and ensure that all products are properly stocked and displayed
- Receive and verify vendor deliveries and ensure that all products are received in good condition
Requirements
- High school diploma or equivalent required
- Previous customer service experience preferred
- Ability to work a flexible schedule, including evenings and weekends
- Ability to lift up to 50 pounds and stand for long periods of time
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Customer Service Lead
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