Customer Service Team Lead

2 weeks ago


Augusta, Maine, United States BRUCE HENRY PROPERTIES LLC Full time
Job Title: Customer Service Team Lead

At Bruce Henry Properties LLC, we are seeking a highly skilled and experienced Customer Service Team Lead to join our team. As a key member of our Shipping and Receiving department, you will be responsible for ensuring the on-time delivery of cases and providing exceptional customer service to all our clients.

Key Responsibilities:
  • Oversee the day-to-day operations of customer service and shipping and receiving functions, including managing workflow, process development, and execution.
  • Develop and standardize processes and procedures to ensure best practices are followed.
  • Responsible for opening and disinfecting incoming cases from various carriers.
  • Accurately enter orders into the system for proper scheduling and invoicing.
  • Maintain positive relationships with customers and improve retention rates.
  • Provide friendly, effective, and efficient telephone communication with customers to ensure overall customer satisfaction.
  • Assist in establishing a culture that understands the importance of a positive experience for internal and external customers.
  • Keep sales and technical teams abreast of issues, concerns, and successes with important accounts.
  • Responsible for prepping, developing, and utilizing reports to accomplish on-time delivery and accurate billing of cases.
  • Ensure safety protocol and safe practices are followed at the site and on delivery routes.
  • Assist and control inventory within the laboratory, ensuring all orders are placed on time.
Requirements:
  • Experience overseeing a team with a customer service focus.
  • Strong organization skills and attention to detail.
  • Excellent phone and written communication skills.
  • Expert knowledge of Microsoft Office Suite (a plus).
  • Experience answering phones, directing calls, and providing exceptional customer service.
  • Experience with work orders and invoicing (a plus).
  • Dental experience (a plus).
  • Experience with UPS Shipping Systems (a plus).
  • Ability to motivate, train, and develop others.
  • Communicates effectively and works cooperatively with colleagues, management, and other departmental representatives.
  • Strong problem-solving abilities.
Salary:

$17.00 - $20.00/hour



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