Customer Service Team Lead

2 days ago


Augusta, Maine, United States Northstar Hospitality Management Gr Full time
Job Overview

We are seeking a skilled Front Desk Manager to oversee and coordinate the activities of our team.

Key Responsibilities:

  • Manage front desk operations, ensuring seamless customer experiences
  • Track monthly results and trends for business forecasting and growth
  • Resolve escalated customer complaints in a professional and timely manner
  • Work a variety of shifts, including weekends, to meet business needs
  • Collaborate with team members to achieve common goals and objectives

Requirements:

  • At least 2 years of experience in hospitality, customer service, or a related field
  • Ability to thrive in a fast-paced environment with multiple priorities
  • Excellent written and verbal communication skills
  • Strong leadership and problem-solving abilities


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