Hotel Guest Experience Manager

4 days ago


Santa Clara, California, United States Marriott Full time

Marriott Hotels is seeking a highly skilled Hotel Guest Experience Manager to join our team. In this critical role, you'll be responsible for overseeing the entire guest experience, from check-in to check-out, and ensuring that every guest feels welcome and valued.

We estimate the annual salary for this position to be around $48,000, depending on location and experience. If you have a strong background in hospitality, excellent leadership skills, and a passion for delivering exceptional guest service, we want to hear from you

Key Responsibilities:

  • Develop and implement strategies to improve guest satisfaction and loyalty
  • Train and supervise front desk staff to ensure high levels of service
  • Monitor and maintain a clean and organized lobby area
  • Collaborate with department heads to ensure seamless operations
  • Make informed decisions to resolve guest complaints and concerns


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