Hotel Operations Manager

7 days ago


Santa Clara, California, United States Hilton Santa Clara Full time
The Front Office Manager role at the Hilton Santa Clara is a challenging and rewarding opportunity for experienced professionals looking to advance their careers in hospitality management. With a strong focus on delivering exceptional guest service and driving hotel revenue growth, this position requires a unique blend of leadership, analytical, and communication skills.

In this role, you will oversee the front office department, including the front desk, night audit, and bell staff teams. Your primary responsibilities will include establishing and maintaining high standards for staff performance, handling guest complaints and concerns, working closely with sales and revenue managers, and preparing regular reports on front office operations.

To succeed in this role, you will need a strong background in front office management, preferably in a luxury hotel setting. You should have excellent communication and interpersonal skills, with the ability to work effectively with diverse teams and stakeholders. Strong analytical and problem-solving skills are also essential, as you will be responsible for interpreting data and making informed decisions to drive hotel revenue growth and improve guest satisfaction.

The estimated salary for this position is $78,000 - $83,000 per year, depending on experience and qualifications. In addition to competitive pay, we offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) retirement plan, and paid time off.

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