Customer Experience Ambassador

5 days ago


Santa Barbara, California, United States Kimpton Hotel Full time
About Us

We believe in the power of human connection and strive to create a welcoming environment for our guests. Our goal is to make every guest feel valued and appreciated, which is why we're seeking an experienced Guest Service Agent to join our team.

Job Summary

The Guest Service Agent will be responsible for providing exceptional customer service, ensuring seamless check-in and check-out processes, and maintaining accurate records. This role requires excellent communication skills, attention to detail, and the ability to work effectively under pressure.

Key Responsibilities
  • Register and check out hotel guests efficiently and professionally
  • Handle phone calls and respond to guest inquiries in a timely manner
  • Maintain accurate records and ensure compliance with company policies
  • Collaborate with other departments to ensure smooth operations
Requirements
  • High school diploma or equivalent required; previous experience in a front desk or customer-facing role preferred
  • Excellent communication and interpersonal skills
  • Ability to work effectively under pressure and manage multiple tasks simultaneously
  • Familiarity with hotel systems and operations is a plus
What We Offer

We offer a competitive hourly rate of $19.50-$21.63 based on location and experience. Additionally, we provide a comprehensive benefits package, including paid time off, medical/dental/vision insurance, and a 401(k) plan. If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we encourage you to apply for this exciting opportunity



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