Customer Support Professional

1 week ago


Rockville, Maryland, United States Psomagen Inc Full time
Job Title: Customer Support Specialist

We are seeking a highly skilled and knowledgeable Customer Support Specialist to join our team at Psomagen, Inc.

Job Summary:

The ideal candidate will be responsible for providing exceptional technical support, resolving customer inquiries and issues, and maintaining positive relationships with clients.

Key Responsibilities:
  • Provide timely and effective technical support to customers
  • Develop and implement customer support strategies and processes to enhance customer experience and satisfaction
  • Collaborate with cross-functional teams to ensure a seamless and positive customer journey
  • Monitor customer feedback and analyze data to identify areas for improvement
  • Maintain up-to-date knowledge of multi-omics services to effectively assist customers
Requirements:
  • Bachelor's degree in biology, biochemistry, or related field (or equivalent experience)
  • Minimum 3 years of experience in customer support, preferably in a technical or service-oriented industry
  • Working experience or knowledge of next-generation sequencing technologies and services
  • Excellent written and verbal communication skills in English
  • Strong problem-solving skills and ability to handle difficult situations with customers
Benefits:
  • Medical, dental, and vision insurance
  • 401K with immediate participation and company match after 1 year
  • Cashable/Non-cashable time-off vacation
  • Long-term employment cashable vacation
  • 2-hour off for an annual check-up

Psomagen, Inc. is a leading company providing services for research and clinical projects in the multi-omics field. We offer cutting-edge genomic services through next-generation and Sanger sequencing with data analysis services for applications in basic research and clinic diagnostics.



  • Rockville, Maryland, United States Adventist HealthCare Full time

    Customer Support RepresentativeAdventist HealthCare is seeking an experienced Customer Support Representative to join our team. As a Customer Support Representative, you will be responsible for coordinating and maintaining a professional and efficient front desk operation.Key Responsibilities:Check-in patients and prepare paperworkCoordinate with other...


  • Rockville, Maryland, United States Addison Group Full time

    Position: Customer Support SpecialistLocation: RemotePay: $18-$22/ HourType: 6 Month ContractAbout the Role:Our organization is in search of enthusiastic and articulate Customer Support Specialists to assist our valued clientele in a contractual role. In this capacity, you will serve as the primary contact for customers, delivering outstanding service...


  • Rockville, Maryland, United States Addison Group Full time

    Position: Customer Support SpecialistLocation: RemotePay: $18-$22/ HourType: 6 Month ContractAbout the Role:Our organization is looking for a dedicated and articulate Customer Support Specialist to join our team on a contractual basis. In this role, you will serve as the primary point of contact for our esteemed clients, delivering outstanding service...


  • Rockville, Maryland, United States Addison Group Full time

    Position: Customer Support SpecialistLocation: RemotePay: $18-$22/ HourType: 6 Month ContractAbout the Role:Our organization is in search of dedicated and articulate Customer Support Specialists to provide outstanding service in a contract role. As a key point of contact for our esteemed clients, you will deliver exceptional assistance through various...


  • Rockville, Maryland, United States DealerOn, Inc. Full time

    Job DescriptionJob Summary: The Customer Specialist I (CS I) is a mid-level technical support role responsible for providing exceptional technical support to DealerOn customers by resolving customer issues through multiple contact channels accurately and within contracted service levels. This position will also provide first-level product expertise directly...


  • Rockville, Maryland, United States DealerOn, Inc. Full time

    About the RoleWe are seeking an experienced Customer Support Manager to join our team at DealerOn, Inc. as a key member of our operations team. The successful candidate will be responsible for leading a team of customer support specialists, ensuring exceptional customer experiences, and driving business growth.Key ResponsibilitiesTeam Leadership: Manage a...


  • Rockville, Maryland, United States LCG Full time

    Job Title: Technical Customer Support SpecialistLocation: RemoteJob Type: Full-timeAbout LCG: LCG is a minority-owned technology consulting firm that has been a trusted partner to over 40 federal agencies, including 21 of the 27 Institutes and Centers at the National Institutes of Health (NIH).Job Description:The Technical Customer Support Specialist is...


  • Rockville, Maryland, United States Delta-T Group Inc. Full time

    Job SummaryWe are seeking a dedicated and compassionate Direct Support Professional to join our team. As a Direct Support Professional, you will play a vital role in providing support and supervision to individuals with disabilities, ensuring their safety and well-being.Key ResponsibilitiesProvide individualized support and supervision to clients with...


  • Rockville, Maryland, United States Delta-T Group Inc. Full time

    Job SummaryWe are seeking a dedicated and compassionate Direct Support Professional to join our team. As a Direct Support Professional, you will play a vital role in providing support and supervision to individuals with disabilities, ensuring their safety and well-being.Key ResponsibilitiesProvide individualized support and supervision to clients with...


  • Rockville, Maryland, United States DealerOn Full time

    {"title": "Customer Support Manager", "subtitle": "Lead a team of technical support specialists to deliver exceptional customer experiences", "content": "About the Role:We are seeking a highly skilled Customer Support Manager to lead our team of technical support specialists. As a key member of our operations team, you will be responsible for ensuring that...


  • Rockville, Maryland, United States fusionSpan Full time

    {"title": "Member Services Specialist", "description": "Job SummaryfusioSpan is a dynamic organization that values innovation and customer satisfaction. We are seeking a skilled Member Services Specialist to join our team, providing industry-leading support to our clients, primarily non-profits.Key ResponsibilitiesProvide exceptional customer service by...


  • Rockville, Maryland, United States Delta-T Group Inc. Full time

    Job SummaryWe are seeking a highly skilled and compassionate Direct Support Professional to join our team. As a Direct Support Professional, you will play a vital role in providing support and care to individuals with behavioral health needs.Key ResponsibilitiesProvide supervision, safety, and crisis management to individuals with behavioral health...


  • Rockville, Maryland, United States Delta-T Group Inc. Full time

    Job SummaryWe are seeking a dedicated and compassionate Direct Support Professional to join our team. As a Direct Support Professional, you will play a vital role in providing supervision, safety, and crisis management to our clients. Your primary responsibility will be to ensure the well-being and quality of life of our clients, while also adhering to...


  • Rockville, Maryland, United States Bww Law Group LLC Full time

    Job Title: Legal Support ProfessionalBWW LAW GROUP, LLC, a reputable real estate default law firm, is seeking a detail-oriented and organized Legal Support Professional to join our team. As a key member of our team, you will be responsible for providing administrative support to our attorneys and staff.Responsibilities:Assist with reviewing and entering data...


  • Rockville, Maryland, United States Delta-T Group Inc. Full time

    Job SummaryWe are seeking a compassionate and dedicated Direct Support Professional to join our team in providing care and support to individuals with special needs in the Montgomery County, MD area.Key ResponsibilitiesGuide and assist residents to learn and function independently in their communityProvide direct care, interaction, and supervision of...


  • Rockville, Maryland, United States LCG Full time

    {"title": "Technical Customer Support Specialist", "description": "Job Summary:LCG is seeking a Technical Customer Support Specialist to join our team. As a Technical Customer Support Specialist, you will be responsible for providing exceptional customer service and support by responding to customer inquiries related to general model and program policy, IT...


  • Rockville, Maryland, United States fusionSpan Full time

    Job DescriptionfusionSpan is a dynamic, fast-paced organization that is passionate about working on interesting technologies and helping our non-profit clients provide the best experience for their members. We are currently seeking skilled Member Services Specialists to join our team.Key Responsibilities:Provide exceptional customer service by answering...


  • Rockville, Maryland, United States BluePearl Full time

    About the RoleWe are seeking a highly skilled and dedicated Veterinary Technician to join our team at BluePearl. As a Surgery Veterinary Technician, you will play a critical role in providing exceptional patient care and supporting our veterinary team.Key ResponsibilitiesAssist in patient procedures, utilizing knowledge of anesthesia and analgesia protocols...


  • Rockville, Maryland, United States BrightSpring Health Services Full time

    About the RoleWe are seeking a compassionate and dependable Direct Support Professional to join our team at ResCare Community Living. As a DSP, you will play a crucial role in providing care and support to our clients, helping them to live independently and achieve their goals.ResponsibilitiesPerform personal care tasks, including feeding, ambulation, and...


  • Rockville, Maryland, United States BrightSpring Health Services Full time

    About the RoleWe are seeking a compassionate and dependable Direct Support Professional to join our team at ResCare Community Living. As a DSP, you will play a vital role in providing care and support to our clients, helping them to live independently and achieve their goals.ResponsibilitiesPerform personal care tasks, including feeding, ambulation, and...