Customer Service Team Lead

2 weeks ago


Indianapolis, Indiana, United States VirtualVocations Full time

VirtualVocations is seeking a seasoned professional to oversee all customer support channels, ensuring timely and effective resolution of inquiries. The ideal candidate will have a proven track record of building and leading high-performing service teams, with a strong focus on operational excellence. Key responsibilities include:

* Collaborating with internal and external teams to optimize the customer journey
* Developing and implementing process improvements to enhance customer satisfaction
* Leading a team of customer support professionals to achieve exceptional results

Required qualifications include:

* 3+ years of experience managing a customer-facing team
* Strong change management skills and emotional intelligence
* Ability to lead by example and drive a mission-driven mindset

If you are a results-driven leader with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.



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