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IT Support Specialist
2 months ago
Job Title: IT Support Technician / Tier I Help Desk
Location: Frankfort, KY
Workplace Type: Hybrid (Tue-Thu Onsite)
Job Overview:
We are looking for a proficient IT Support Technician / Tier I Help Desk to provide essential technical assistance in a hybrid work environment. The successful candidate will possess robust computer skills, experience in enterprise IT support, and a solid understanding of asset management and service desk operations. Responsibilities will include troubleshooting issues, managing hardware requests, and guiding users effectively.
Key Responsibilities:
- Deliver high-level technical support and assistance.
- Diagnose and resolve hardware and software challenges.
- Perform minor repairs to reduce user downtime.
- Address common IT issues such as login difficulties and password resets.
- Support staff and stakeholders in leveraging IT functionalities.
- Maintain accurate records of equipment and software inventory.
- Collaborate on the implementation of new technologies and solutions.
- Oversee hardware requests and inventory levels.
- Conduct audits and reconcile technology assets.
- Organize and manage data and asset records.
- Document and categorize support inquiries.
- Escalate complex problems to higher-tier support.
- Provide daily updates and manage consumable supplies.
- Ensure professional and courteous customer service.
- Facilitate service desk support and oversee incident resolution.
Qualifications:
- Proficient general computer skills.
- Experience in enterprise IT support environments.
- Knowledge of troubleshooting hardware and software.
- Ability to quickly learn new software applications and databases.
- Strong written and verbal communication abilities.
- Excellent problem-solving skills and attention to detail.
- Effective analytical, time-management, and organizational capabilities.
- Physical ability to lift and carry heavy items or work in awkward positions.
- Capability to work independently as well as collaboratively.
Education and Experience:
- Preferred: Previous experience in IT support, asset management, or a related field.
Additional Requirements:
- Significant time spent using a computer.
- Willingness to work overtime as necessary.
About Brooksource: Eight Eleven Group (Brooksource) is committed to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, sexual orientation, gender identity, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.
