Professional Collection Specialist

2 days ago

Richmond, Indiana, United States Finance System, Inc Full time
Job Title: Professional Collection Specialist

Finance System, Inc. is seeking a highly motivated and persuasive communication professional to join our team as a Professional Collection Specialist.

This role is primarily responsible for contacting consumers from our call center in an assigned work list and via a predictive dialing system to resolve accounts and secure payment plans where applicable. Customer Service is a top priority.

Key Responsibilities:

  • Communicate with consumers via phone and maintain compliance standards through proper documentation, status update, queue, and telephone manner.
  • Follow all FDCPA, FCCPA, FCRA, and HIPAA internal policies and procedures.
  • Confers with consumer/patient by telephone and chat and seeks to determine reason for overdue payment.
  • Demonstrates basic compliant negotiation skills to resolve accounts accurately which may include reviewing the explanation of benefits, previous billing statements, and basic date of service information with the consumer/patient.
  • Gathers all required pertinent insurance information where insurance has not billed or there is missing information.
  • Initiates complete and clear requests to specific departments as needed for insurance filing and follow-up, compliance, accounting, workers compensation, dispute handling, and attorney and estate representation.
  • Initiates follow-up on broken promises.
  • Receives payments and accurately processes payment plans and settlements.
  • Follows client work plan specific instructions.
  • Escalate supervisor and complaint calls to ensure high level of service is provided to the consumer.
  • Requests necessary notices to expedite account resolution.
  • Follows all client required expectations in the client work plan regarding how accounts are managed.
  • Attends on-site training courses as assigned for initial and ongoing training.
  • Performs other related duties as assigned by management.

Requirements:

  • High school diploma or general education degree (GED).
  • Computer skills a plus.

Competencies:

  • Diversity - Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
  • Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
  • Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
  • Attendance/Punctuality - Is consistently at work and on time.
  • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
  • Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions.
  • Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
  • Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
  • Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence.
  • Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions;
  • Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
  • Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
  • Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
  • Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
  • Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
  • Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Work Environment:

  • Occasionally required to stand.
  • Occasionally required to walk.
  • Continually required to sit.
  • Frequently required to utilize hand and finger dexterity for mouse and keyboard access.
  • Occasionally required to bend, stoop, or kneel.
  • Continually required to talk or hear.
  • While performing the duties of this job, the noise level in the work environment is usually moderate.
  • The employee must occasionally lift and or move more than 10 pounds.
  • Specific vision abilities for this job includes: Close vision; Distance vision; color vision and ability to adjust and focus. Job Type: Full-time

Finance System, Inc. offers excellent training and support to ensure success.

Salary Description:

Pay: $15.00 per Hour / Plus Bonus Structure for Hitting Goals

Benefits:

  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • Monday to Friday 8am to 5pm with one day per week 11am to 8pm.

Supplemental pay types:

  • Commission pay

Ability to commute/relocate:

  • Richmond, IN 47374: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Customer Service - 1yr would be a plus

Work Location: One location

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