Senior Digital Marketing Client Experience Specialist

1 day ago


Washington, Washington, D.C., United States SMB Team Full time
About the Role

We are seeking a highly skilled Senior Client Experience Specialist to join our team at SMB Team. As a key member of our digital marketing team, you will be responsible for delivering exceptional client experiences and driving business growth.

Key Responsibilities
  • Manage a portfolio of VIP accounts, ensuring timely and effective delivery of client services.
  • Collaborate with clients and internal teams to develop and implement strategic plans.
  • Identify areas for improvement and propose solutions to enhance client services.
  • Communicate effectively with clients through regular reporting and updates.
Requirements
  • 7+ years of experience in digital marketing, with a focus on client experience.
  • Proven track record of managing multiple clients and delivering results.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to change.
About SMB Team

SMB Team is a rapidly growing marketing agency and coaching business for lawyers. We are committed to delivering exceptional client experiences and driving business growth through innovative digital marketing solutions.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply.



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