Patient Services Coordinator

1 week ago


SaintBrieuc, Bretagne, United States US Fertility Full time
Job Summary

We are seeking a highly skilled and compassionate Patient Services Representative to join our team at US Fertility. As a key member of our staff, you will be responsible for providing exceptional patient care and support to our patients and their families.

Key Responsibilities:
  • Maintain Accurate Patient Records: Obtain, record, and update patient financial and insurance information to ensure accurate billing and payment processing.
  • Optimize Patient Scheduling: Assess patient needs and schedule appointments to optimize provider time and treatment room utilization.
  • Schedule Appointments: Coordinate patient appointments and ensure timely communication with patients and providers.
  • Resolve Patient Issues: Address customer/patient concerns and provide effective short-term and long-term resolution.
  • Provide Excellent Customer Service: Greet patients and visitors, provide high-level customer service, and ensure a positive patient experience.
  • Consult with Patients: Consult with patients regarding their benefits, coverage, and financial options to ensure informed decision-making.
Requirements:
  • Minimum 2 Years of Experience: Requires a minimum of 2 years of applicable work experience in a healthcare or customer service setting.
  • High School Diploma: Requires a high school diploma or equivalent.
  • Insurance and Medical Knowledge: Extensive knowledge of insurance, benefits, medical terminology, and medical billing.
  • Strong Communication Skills: Excellent communication, interpersonal, and problem-solving skills.
  • Computer Savvy: Proficient in computer software and systems, including electronic medical records.
What We Offer:
  • Competitive Pay and Bonus: Competitive salary and bonus structure.
  • Comprehensive Training: Ongoing training and development opportunities to enhance skills and knowledge.
  • Meaningful Work: The opportunity to make a positive impact in the lives of our patients and their families.


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