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Oncology Patient Care Coordinator

2 months ago

SaintBrieuc, Bretagne, United States Inova Full time
Oncology Patient Care Coordinator

The Oncology Patient Care Coordinator plays a crucial role in delivering outstanding service by understanding patient needs and fulfilling their expectations. This position requires effective communication with a variety of stakeholders, ensuring that tasks are performed to the highest quality standards while fostering a safe environment for patient care. Responsibilities include facilitating the patient intake process for oncology services, addressing concerns, and enhancing operational efficiency.

Key Responsibilities
  • Identify and rectify errors prior to finalization
  • Exhibit knowledge of safety regulations and protocols
  • Welcome and interview incoming patients and visitors
  • Collaborate with various departments to support patients
  • Address issues and implement effective solutions
  • Analyze error patterns and provide recommendations
  • Oversee Call Center functions
  • Collect and professionally handle customer feedback
  • Execute additional tasks as required
Additional Qualifications

Experience - Minimum of 2 years in healthcare patient access or customer service

Education - High School diploma or equivalent

About Inova

Inova is a leading nonprofit healthcare organization in Northern Virginia, committed to providing exceptional healthcare services to the community. Our dedication to safety, quality, and patient experience distinguishes us as a national leader in the healthcare sector. We offer our employees outstanding facilities and opportunities for professional growth. At Inova, we strive for continuous improvement to foster a more compassionate future in healthcare.

Inova Health System is an Equal Opportunity/Affirmative Action employer. We value diversity and encourage all qualified candidates to apply.