Customer Service Manager
2 days ago
At Pathfinder Bank, we're committed to building lasting connections in Central New York. As a key player in our Market, you'll have the chance to make a meaningful impact on the people and businesses in our community while developing long-lasting, trusted relationships.
">Job Responsibilities- Deliver exceptional customer experiences by proactively greeting customers, smiling, using their name, and ending each interaction by saying, "Thank you for banking with Pathfinder Bank."
- Process a variety of retail and commercial transactions, including deposits, withdrawals, loan payments, and check cashing, in an accurate and efficient manner. Assist with support work.
- Promote the Bank's products and services and refer customers to the appropriate sales personnel. Answer customers' routine banking questions; refer complex inquiries to management.
- A high school diploma or equivalent is required.
- A minimum of 3+ years of bank experience is necessary.
- An ABA Supervisor Certificate completed or equivalent along with another non-required ABA Certificate (or equivalent) is needed.
- Effective rating or higher on annual performance reviews is expected.
- Excellent customer service and communication skills are essential.
- Knowledgeable on CSR duties and bank policies and procedures (balancing, how to find differences, etc.) is required.
- Good leadership, training, and coaching skills are necessary.
This position offers a salary of $17-$21/hour and requires a collaborative environment where your ideas are valued, and teamwork is celebrated. Enjoy the flexibility of a family-friendly work environment that understands the importance of work-life balance. At Pathfinder Bank, we take pride in being more than just a financial institution - we are a community-focused bank committed to building lasting connections in Central New York.
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