Customer Service Solutions Expert

1 week ago


East Syracuse, New York, United States LHH Recruitment Solutions Full time
Job Overview

LHH Recruitment Solutions is seeking a Customer Service Representative with 3+ years of experience for a full-time contract opportunity in East Syracuse, New York.

Compensation and Benefits

$19-22 per hour. Our benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401K plan.

Responsibilities

We are looking for a candidate who can deliver outstanding customer service to distributors, resolving inquiries and disputes while maintaining positive relationships. Key responsibilities include:

  • Providing assistance with parts selection, order processing, pricing, product availability, and order expediting
  • Resolving customer inquiries, disputes, and providing limited technical support as needed
  • Proactively following up with distributors and sales managers to ensure customer satisfaction and timely issue resolution
  • Managing inbound calls and communication from distributors, ensuring a smooth and efficient interaction process
  • BUILDING AND MAINTAINING STRONG RELATIONSHIPS WITH DISTRIBUTION TEAMS
  • Collaborating across internal departments to address and resolve customer needs and optimize business processes
  • Actively contributing to departmental initiatives aimed at achieving excellence in customer service and business operations
  • Utilizing CRM tools (preferably Salesforce) and phone systems to track, manage, and document account interactions effectively
Requirements

To be successful in this role, you will need:

  • 2-3 years of call center experience
About LHH Recruitment Solutions

We are committed to delivering exceptional results and creating a positive work environment for our associates. If you are passionate about customer service and want to be part of a dynamic team, apply now.



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