Customer Service Solutions Expert
1 week ago
LHH Recruitment Solutions is seeking a Customer Service Representative with 3+ years of experience for a full-time contract opportunity in East Syracuse, New York.
Compensation and Benefits$19-22 per hour. Our benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401K plan.
ResponsibilitiesWe are looking for a candidate who can deliver outstanding customer service to distributors, resolving inquiries and disputes while maintaining positive relationships. Key responsibilities include:
- Providing assistance with parts selection, order processing, pricing, product availability, and order expediting
- Resolving customer inquiries, disputes, and providing limited technical support as needed
- Proactively following up with distributors and sales managers to ensure customer satisfaction and timely issue resolution
- Managing inbound calls and communication from distributors, ensuring a smooth and efficient interaction process
- BUILDING AND MAINTAINING STRONG RELATIONSHIPS WITH DISTRIBUTION TEAMS
- Collaborating across internal departments to address and resolve customer needs and optimize business processes
- Actively contributing to departmental initiatives aimed at achieving excellence in customer service and business operations
- Utilizing CRM tools (preferably Salesforce) and phone systems to track, manage, and document account interactions effectively
To be successful in this role, you will need:
- 2-3 years of call center experience
We are committed to delivering exceptional results and creating a positive work environment for our associates. If you are passionate about customer service and want to be part of a dynamic team, apply now.
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