Customer Service Ambassador
1 week ago
We are seeking a skilled Customer Service Representative to join our team at CPS Recruitment in Liverpool, NY.
About the RoleAs a Customer Service Representative, you will be the key point of contact for clients, ensuring seamless communication and exceptional service.
You will be responsible for:
- Providing timely updates on order status and addressing client inquiries
- Proactively gathering client feedback to improve service
- Attending daily production meetings to stay updated on order progress
- Collaborating with sales and production teams to resolve issues and strengthen client relationships
In this role, you will have the opportunity to work with a well-established team and contribute to the growth and success of our business.
RequirementsTo be successful as a Customer Service Representative, you will need:
- An Associate's degree or 5+ years of customer service experience
- Strong multitasking and time-management skills
- Excellent communication skills, with a positive and proactive approach
- Familiarity with customer service software and handling high call volumes
- The ability to work overtime as needed
We offer a competitive salary, ranging from $18-$20 per hour, and a dynamic work environment that values teamwork and professional growth.
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