Customer Service Ambassador

1 week ago


Syracuse, New York, United States CPS Recruitment Full time

We are seeking a skilled Customer Service Representative to join our team at CPS Recruitment in Liverpool, NY.

About the Role

As a Customer Service Representative, you will be the key point of contact for clients, ensuring seamless communication and exceptional service.

You will be responsible for:

  • Providing timely updates on order status and addressing client inquiries
  • Proactively gathering client feedback to improve service
  • Attending daily production meetings to stay updated on order progress
  • Collaborating with sales and production teams to resolve issues and strengthen client relationships

In this role, you will have the opportunity to work with a well-established team and contribute to the growth and success of our business.

Requirements

To be successful as a Customer Service Representative, you will need:

  • An Associate's degree or 5+ years of customer service experience
  • Strong multitasking and time-management skills
  • Excellent communication skills, with a positive and proactive approach
  • Familiarity with customer service software and handling high call volumes
  • The ability to work overtime as needed

We offer a competitive salary, ranging from $18-$20 per hour, and a dynamic work environment that values teamwork and professional growth.



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