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Regional Service Manager

2 months ago

The Colony Texas, United States AVI-SPL Full time
About the Role

We are seeking a highly skilled Regional Service Manager to join our team at AVI-SPL. As a key member of our organization, you will be responsible for delivering exceptional customer experiences within your assigned territory.

Key Responsibilities
  • Manage and oversee in-region field service technicians and dedicated onsite staff to ensure seamless service delivery.
  • Coordinate incident and escalation management with AVI-SPL's Global Help Desk and consider third-party contractors as needed.
  • Build and maintain strong relationships with local customers and in-region Sales and Operations stakeholders.
  • Develop and implement strategies to enhance customer satisfaction and retention through reliable and valuable user engagements.
  • Recruit, motivate, and mentor quality personnel to fulfill Field Service Engineering and Onsite Managed Services disciplines.
  • Partner with the Director, Field Service Training and Development to ensure field service personnel are trained and ready to support the latest technologies.
  • Manage relationships with local subcontracted field service providers to ensure delivery of a consistent and superior service experience.
  • Interface with customers to ensure services are aligned with expectations and partner with Integration and Global Support Services teams to take corrective action as needed.
  • Support customer engagement meetings, including Request for Proposal sessions for key Systems Integration and Services opportunities.
  • Oversee all aspects of the local Service P&L by contributing to top-line services revenue growth and reducing operating expenditures.
Requirements
  • Excellent presentation skills and ability to share thought leadership with Executive stakeholders, customers, manufacturers, and third-party service providers.
  • Strong written skills and competence with business applications used to construct documents, financial analysis, or presentations.
  • Proven ability to significantly contribute toward or lead operation initiatives with a results-oriented approach.
  • Demonstrated leadership and management skills in a team-oriented, collaborative environment.
  • Exceptional strategic thinking and structured problem-solving skills.
  • Excellent communication and interpersonal skills, both verbal and written.
  • Ability to balance multiple tasks with changing priorities.
  • Ability to negotiate conflict and maintain constructive working relationships with people at all levels of the organization.
  • Self-starter capable of working independently and ensuring to meet deadlines.
About AVI-SPL

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.