Field Services Representative

4 weeks ago

Piscataway, New Jersey, United States The Hillman Group, Inc. Full time
Job Summary

As a Field Services Representative for The Hillman Group, Inc., you will provide merchandising services and on-site customer support at customer locations to ensure that prescribed regular service programs and customer relationships are effectively maintained at or above customer expectations.

Key Responsibilities
  • Travel to and among customer store locations as required according to service schedule and as necessary to resolve issues.
  • Maintain customer stores by ensuring displays are set to plan-o-grams, assessing inventory levels, placing customer orders, down-stocking product, removing defective product, placing POP material, and repairing displays and equipment.
  • Establish and maintain effective professional relationships with store personnel, including regular contact with store management.
  • Conduct product training for store personnel as required.
  • Improve and grow sales, secure additional store retail space, and through cross-merchandising, end cap placement, etc.
  • Attend promotional days and grand openings to help educate customers and employees on Hillman product lines.
  • Perform physical work necessary to tear down and/or assemble store displays, including racks and other prescribed display items according to the plan-o-grams.
  • May provide direction and supervision to temporary or support personnel assigned to assist with the reset.
  • Work the schedule required, which can include time beyond a normal work schedule or on a different schedule as required by the customer and/or reset schedule.
Requirements
  • High school diploma or equivalent.
  • Two years field service or merchandising experience preferred, ideally in a large-scale retail environment.
  • Intermediate knowledge of Word, Excel, and Windows.
  • Able to read and execute store plan-o-grams in an efficient manner.
  • Strong organizational, planning, and problem-solving skills.
  • Strong interpersonal and communication skills - able to establish and maintain effective working relationships with customers and deal tactfully with the public.
  • Able to regularly travel to and among store locations, with occasional overnight stays as required to effectively service the territory.
  • Maintains valid driver's license and maintains a driver record acceptable under the provisions of Hillman's Vehicle Policy.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Employees are expected and encouraged to participate in safety and health program activities, including immediately reporting hazards, immediately reporting unsafe work practices and incidents to supervisors, wearing required personal protective equipment, and participating in and supporting safety committee activities.

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