Customer Service Representative

4 days ago


Piscataway, New Jersey, United States Diakon Logistics Full time
Job Summary

Diakon Logistics is seeking a highly organized and customer-focused individual to join our team as a Dispatch Coordinator in Piscataway, NJ.

This role will involve guiding deliveries of merchandise and appliances to customers by coaching and coordinating a group of independent contractor carriers in a call center environment.

The ideal candidate will have excellent communication skills, be able to multitask, and have a strong focus on customer service and time management.

Key Responsibilities:

  • Provide administrative support for delivery operations
  • Communicate effectively with customers and delivery teams
  • Monitor routes and communicate with delivery teams throughout the day
  • Maintain accurate records and reports

Requirements:

  • Bilingual with Spanish a plus
  • Excellent computer skills with experience using Excel and MS Office applications
  • Data entry skills and attention to detail
  • High school diploma or GED required

What We Offer:

  • Competitive hourly rate of $16-$18/hour, DOE + bonus potential
  • Medical benefits, 401(k) plan with match, and paid vacations and holidays


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