Oil Change Specialist
7 days ago
About the Role
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Advisor at Valvoline Instant Oil Change. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring that our guests have a positive experience with our brand.
Key Responsibilities
- Deliver a warm and friendly greeting to each guest, setting the tone for a positive experience
- Present oil change options and additional services based on manufacturer recommendations, ensuring that our guests receive the best possible solutions for their vehicle
- Build trust and win repeat business by providing exceptional service and ensuring that our guests are satisfied with their experience
- Evaluate customers' needs, working quickly and efficiently to provide a seamless experience
- Provide hands-on assistance under the hood as needed, demonstrating a high level of technical knowledge and expertise
- Master products, services, and company knowledge, staying up-to-date on the latest developments and innovations in the industry
Requirements
- Effective interpersonal and oral communication skills, with the ability to interact with people from diverse backgrounds and cultures
- A friendly and approachable demeanor, with a strong focus on customer satisfaction
- An eagerness to learn and grow, with a willingness to take on new challenges and responsibilities
- Ability to lift up to 50 pounds and stand for extended periods of time, with full mobility and the ability to work with hands above head
- English fluency in reading, writing, and speaking
What We Offer
- Competitive weekly pay and flexible work schedule
- On-the-job training and development opportunities
- Company-provided uniforms and tools
- A commitment to promoting from within and providing opportunities for career advancement
- Tuition assistance and paid time off
- Medical, dental, vision, and 401(k) savings plans
Equal Opportunity Employer
Valvoline Instant Oil Change is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all individuals, and we strive to provide equal opportunities for employment and advancement to all qualified candidates.
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