Implementation Product Support Senior Manager
2 days ago
Are you a seasoned leader looking to take on a new challenge? We are seeking an experienced Implementation Product Support Senior Manager to join our Oracle ERP Cloud Service Support team.
This is a unique opportunity to lead a dynamic and fast-paced technical support team, working with Oracle's latest Fusion ERP Applications and customers in the Oracle Cloud. You will be responsible for leading a team of Application Support Engineers, providing technical and functional support to our customers worldwide during implementation and stabilization.
Key Responsibilities:
- Lead a team of Application Support Engineers to provide technical and functional support to customers worldwide
- Collaborate with Product Development and Cloud Operations teams to resolve complex issues related to application setup, configuration, design defects, cloud services, and infrastructure
- Develop and implement strategies to improve the implementation and support experience for customers
- Manage team members working in North America and collaborate with global stakeholders to deliver exceptional service
Requirements:
- Bachelor's degree in Finance, Accounting, Computer Science, Mechanical, or Industrial Engineering, or equivalent experience
- Previous people management experience in a fast-paced application support environment
- Past experience in functional ERP Applications, middleware, and/or cloud support services
- Functional skills in ERP product areas, such as General Ledger, Payables, Receivables, Asset Management, and Projects
- Technical skills in areas like Middleware, web servers, ADF, IDE, Java, XML, and SQL
What We Offer:
- Competitive salary range: $97,400 to $199,500 per annum
- Eligibility for bonus and equity
- Comprehensive benefits package, including medical, dental, and vision insurance, short-term disability, and long-term disability
- 401(k) Savings and Investment Plan with company match
- Paid time off, including flexible vacation and 11 paid holidays
About Us:
Oracle is a world leader in cloud solutions, using tomorrow's technology to tackle today's problems. We're committed to expanding our inclusive workforce, promoting diverse insights and perspectives. Join us in shaping the future of cloud computing and making a difference in the lives of our customers and employees.
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