Fitness Club Operations Manager
5 hours ago
Job Summary:
The Club Manager will be responsible for overseeing the day-to-day operations of our fitness club, ensuring an exceptional member experience and a financially successful club.
This role involves leading a team of employees in a positive and motivating manner, with a focus on continuous employee training and development.
Key Responsibilities:
- Staff Management: Recruit, hire, train, and develop a high-performing staff consisting of Assistant Managers, Member Service Representatives, Trainers, and Custodians.
- Customer Service: Create and maintain a welcoming atmosphere for all members, prospective members, and guests, ensuring staff follows superior customer service guidelines.
- Administration: Schedule staff, ensure all shifts are covered, and administer employee payroll.
Additional Responsibilities:
- Front Desk Operations: Greet members and guests, provide exceptional customer service, and answer phones in a friendly manner.
- Cleanliness and Maintenance: Oversee the cleanliness and maintenance of the facility, including daily cleaning and upkeep.
- Marketing and Sales: Manage marketing efforts, ensure staff is aware and trained on all marketing promotions, and authorize expenditures and refunds.
Requirements:
- Education: High school diploma or equivalent required.
- Experience: One to three years of experience in a management role, preferably in the fitness or similar industry.
- Skills: Strong leadership, team building, and coaching skills, with excellent customer service and conflict resolution skills.
Physical Demands:
- Continual standing and walking.
- Continual talking and listening in person or on the phone.
- Must be able to lift up to 50 lbs and bend, crouch, and reach on a daily basis.
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