Fitness Club Operations Manager

5 hours ago


San Antonio, Texas, United States Taymax Group Full time

Job Summary:

The Club Manager will be responsible for overseeing the day-to-day operations of our fitness club, ensuring an exceptional member experience and a financially successful club.

This role involves leading a team of employees in a positive and motivating manner, with a focus on continuous employee training and development.

Key Responsibilities:

  • Staff Management: Recruit, hire, train, and develop a high-performing staff consisting of Assistant Managers, Member Service Representatives, Trainers, and Custodians.
  • Customer Service: Create and maintain a welcoming atmosphere for all members, prospective members, and guests, ensuring staff follows superior customer service guidelines.
  • Administration: Schedule staff, ensure all shifts are covered, and administer employee payroll.

Additional Responsibilities:

  • Front Desk Operations: Greet members and guests, provide exceptional customer service, and answer phones in a friendly manner.
  • Cleanliness and Maintenance: Oversee the cleanliness and maintenance of the facility, including daily cleaning and upkeep.
  • Marketing and Sales: Manage marketing efforts, ensure staff is aware and trained on all marketing promotions, and authorize expenditures and refunds.

Requirements:

  • Education: High school diploma or equivalent required.
  • Experience: One to three years of experience in a management role, preferably in the fitness or similar industry.
  • Skills: Strong leadership, team building, and coaching skills, with excellent customer service and conflict resolution skills.

Physical Demands:

  • Continual standing and walking.
  • Continual talking and listening in person or on the phone.
  • Must be able to lift up to 50 lbs and bend, crouch, and reach on a daily basis.


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