Fitness Club Manager

3 days ago

San Antonio, Texas, United States Taymax Group Full time
Job Title: Club Manager - Fitness and Health

At Taymax Group, we are committed to providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone. We are seeking a highly motivated and experienced Club Manager to lead our team and ensure the success of our fitness club.

Key Responsibilities:
  • Recruit, hire, train, and develop a high-performing staff consisting of Assistant Managers, Member Service Representatives, Trainers, and Custodians.
  • Create and maintain a welcoming atmosphere for all members, prospective members, and guests, ensuring staff follows superior customer service guidelines.
  • Staff Management:
    • Schedule staff and ensure all shifts are covered.
    • Ensure staff is providing exceptional customer service at all times.
    • Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF's values and goals.
    • Administration and processing of all weekly/bi-weekly employee payroll.
    • Resolve employee issues or concerns.
    • Manage progressive discipline and termination as needed.
  • Lead by example with involvement in all front desk-related activities.
  • Greet members and guests, providing exceptional customer service to ensure that everyone feels welcome.
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system, tour, and sign up new members, log amenities, and communicate updates or events to members and guests.
  • Facilitate all member requests and help to resolve any member issues and questions.
  • Oversee cleanliness and maintenance of the facility, including taking responsibility for the largest section of cleaning daily.
  • Ensure the front desk area and lobby are clean and orderly.
  • Participate in regular facility cleaning and club upkeep, such as mopping up spills, trash removal, cleaning windows and mirrors, and re-racking weights.
  • Ensure the safety of employees, members, and club property by determining when equipment or facilities are in need of repair and communicating to the Facilities Maintenance team in a timely manner.
  • Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.
  • Authorize expenditures and refunds. Make daily bank deposits.
  • Prepare all HR-related forms and send to Corporate HR and Payroll Team.
  • Track statistics and reports (weekly, monthly, annually).
  • Provide backup support for any employee who is absent.
  • Other duties as assigned based on club needs.
Qualifications/Requirements:
  • Must be 18 years of age or older, have a high school diploma/GED equivalent, and have a passion for fitness and health.
  • One to three years of experience in a management role preferred.
  • Computer Proficiency (Microsoft Suite) and the ability to learn systems quickly.
  • Strong leadership, team building, and coaching skills.
  • Direct experience managing customer-focused teams in the fitness or similar industry.
  • Exceptional customer service and conflict resolution skills.
  • A hard-working, enthusiastic, and energetic management style.
  • Organization, problem-solving, and planning skills.
  • Ability to work independently as well as part of a team.
  • Must have a valid driver's license, acceptable driving record, and must have own reliable means of transportation.
Physical Demands:
  • Continual standing and walking.
  • Continual talking and listening in person or on the phone.
  • Must be able to lift up to 50 lbs as well as bend, crouch, and reach on a daily basis.
  • Will occasionally encounter toxic chemicals.

We are an equal opportunity employer and welcome talent from all backgrounds and perspectives. Our success is directly related to our people, and as a company, we strive to foster an inclusive and diverse environment where we all work toward our common goal.

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