Vice President of Client Success and Service Solutions

2 weeks ago


San Francisco, California, United States CLevelCrossing Full time
Position Overview:
We are in search of a seasoned and proactive leader for the role of Vice President of Client Success and Service Solutions. This position is pivotal within our executive leadership team, directly reporting to the Chief Revenue Officer (CRO).

Key Responsibilities:
As the VP of Client Success and Service Solutions, you will:
  • Develop and implement strategies that enhance global client success and service delivery.
  • Oversee the achievement of client satisfaction and return on investment (ROI) through effective onboarding, adoption, and renewal processes.
  • Lead a talented team, fostering a culture of collaboration and continuous improvement.
  • Act as the primary point of contact for escalated client issues, ensuring timely and effective resolutions.
  • Monitor and report on critical performance metrics to inform strategic decision-making.
  • Create frameworks that optimize client engagement and team efficiency.
  • Collaborate with various departments to enhance client experiences and advocate for their needs.

Qualifications:
The ideal candidate will possess:
  • A minimum of 15 years of experience in the Software-as-a-Service (SaaS) sector.
  • At least 10 years of experience leading client success teams, particularly in technical environments.
  • Proven leadership experience managing large, diverse teams across multiple regions.
  • A track record of exceeding performance targets and driving client engagement.
  • Exceptional communication and collaboration skills, with the ability to influence at all organizational levels.
  • A strong commitment to innovation and continuous professional development.

Benefits:
We offer a comprehensive benefits package that includes:
  • Competitive salary and equity options.
  • Comprehensive health coverage, including medical, dental, and vision.
  • Flexible vacation policy and corporate holidays.
  • Paid parental leave and a 401k plan.
  • Opportunities for professional growth and development.

Join us in our mission to empower businesses through exceptional client success and service solutions.

  • San Francisco, California, United States Kepler Group Full time

    Position Overview at Kepler GroupAs the Vice President of Client Services, you will play a pivotal role in enhancing our client engagement strategies. Your expertise will guide our initiatives in:Geolocation Advertising: Implementing targeted advertising strategies based on user location.Consent Management: Ensuring compliance with consent regulations and...


  • San Francisco, California, United States Upland Localytics Full time

    At Upland Localytics, we cultivate intelligent and innovative teams that thrive on collaboration to deliver exceptional value to our clients, fostering a global culture of growth and opportunity. Our operational framework has always embraced remote work, and as we continue to expand and adapt our workplace, this will remain unchanged. We are passionate,...


  • San Francisco, California, United States Upland Localytics Full time

    At Upland Localytics, we cultivate intelligent and innovative teams that collaborate to deliver exceptional value to our clients, fostering a global culture rich in growth and opportunity. Our operational framework has consistently embraced remote work, and as we continue to expand and enhance our workplace, this commitment remains steadfast. We are driven,...


  • San Francisco, California, United States Kepler Group Full time

    Role Overview at Kepler GroupAs the Vice President of Client Services, you will play a pivotal role in enhancing our client engagement strategies. Your expertise will be crucial in navigating the complexities of client delivery and ensuring optimal service outcomes.Key Responsibilities:Location-Based Advertising: Develop and implement strategies that...


  • San Francisco, California, United States HSBC Full time

    About UsAt HSBC, our mission is to unlock a world of possibilities for our clients. We leverage our extensive expertise and diverse perspectives to create new opportunities for over 40 million customers globally. Our commitment is to connect people, ideas, and capital to foster progress and growth, ultimately contributing to a better world for our customers,...


  • San Francisco, California, United States SPAN Inc Full time

    Senior Vice President of Residential Energy Solutions & Market Development Our Mission SPAN is dedicated to pioneering products that expedite the widespread adoption of renewable energy within residential settings. The flagship SPAN Smart Panel represents a significant advancement over traditional home electrical panels, utilizing cutting-edge technology...


  • San Diego, California, United States Singular Genomics Full time

    Job OverviewABOUT SINGULAR GENOMICSSingular Genomics is at the cutting edge of genomics, a rapidly expanding sector. Our G4 Sequencing Platform stands out as a robust and adaptable benchtop genomic sequencer, engineered to deliver swift and precise results. We are also in the process of developing the G4XTM Spatial Sequencer, an enhancement to the G4, which...


  • San Francisco, California, United States HSBC Full time

    About HSBCAt HSBC, our mission is to create a world of opportunities for our clients. We leverage our extensive expertise and global reach to foster growth and progress, ultimately contributing to a better future for our customers, employees, investors, communities, and the planet.Role OverviewHSBC Innovation Banking specializes in providing debt solutions...


  • San Diego, California, United States Lytx Full time

    About LytxThe Senior Vice President of Customer Success is a seasoned leader in the realm of client engagement, overseeing our Small, Mid-Market, and Enterprise Customer Success, Client Intelligence, Enablement, and Operations divisions.This role is pivotal in ensuring our clients' success throughout their entire journey, encompassing onboarding, adoption,...

  • Executive Vice President

    46 minutes ago


    San Francisco, California, United States Goodall Brazier Full time

    Job Summary:We are seeking an experienced Executive Vice President to join our team at Goodall Brazier. As a key member of our leadership team, you will play a critical role in driving our company's growth and success.About the Role:The Executive Vice President will be responsible for overseeing multiple projects across various markets, leveraging their...


  • San Francisco, California, United States Kepler Group Full time

    **About Kepler Group**We are a leading provider of innovative solutions for businesses.**Job Summary**We are seeking a highly skilled Associate Vice President, Client Delivery to join our team.**Key Responsibilities**Manage cookie preferences to ensure compliance with regulations.Develop and implement strategies to personalize user experiences.Collaborate...


  • San Diego, California, United States Lytx Full time

    About LytxThe Senior Vice President of Customer Success is a seasoned leader in Customer Success who will oversee our Small, Mid-Market, and Enterprise Customer Success, Client Intelligence, Enablement, and Operations teams. This role is pivotal in ensuring our clients achieve success throughout their entire journey, encompassing onboarding, adoption,...


  • San Francisco, California, United States Synergy HealthCare Partners Full time

    Vice President of Operations – Synergy HealthCare PartnersLocation: Full-time, on-siteCompany Overview:Synergy HealthCare Partners is a leading, well-respected reconstructive surgery organization committed to providing highly specialized, transformative surgical solutions. Our expertise attracts a diverse patient demographic, serving clients both locally...


  • San Diego, California, United States Lytx Full time

    About LytxThe Senior Vice President of Customer Success is a seasoned leader in the Customer Success domain, overseeing our Small, Mid-Market, and Enterprise Customer Success, Client Intelligence, Enablement, and Operations divisions. This role is pivotal in guaranteeing our customers' success throughout their entire journey, encompassing onboarding,...


  • San Francisco, California, United States ChanceLight Behavioral Health, Therapy and Education Full time

    Starting Salary: $95,000 - $115,000About Us: Spectrum Center Schools and Programs, a progressive organization dedicated to providing hope and support, is in search of a Regional Vice President of Operations to become part of our esteemed team. This role offers the chance to engage in impactful work within a culture that fosters innovation, encourages...


  • San Francisco, California, United States Aon plc Full time

    Employment Type: Full-Time Position Overview: Aon is in search of a Senior Vice President specializing in Cyber Insurance Solutions. This role involves spearheading strategic initiatives related to cyber policy frameworks and enhancing our comprehensive Cyber Solutions offerings. Key Responsibilities: Exhibit profound expertise in the Cyber and Errors &...


  • San Francisco, California, United States Truenorth Executive Search, Inc. Full time

    Vice President of Operations – Equipment Rental & Distribution ServicesTruenorth Executive Search, Inc. is in search of a Vice President of Operations for a prominent, multi-site equipment rental and distribution services organization.This esteemed client has established itself as a leader in the industry and is poised for further growth and expansion into...


  • San Francisco, California, United States Meals on Wheels of San Francisco, Inc. Full time

    POSITION / TITLE: Vice President of Financial Operations REPORTS TO: Chief Executive Officer (CEO) STATUS: Regular, Full-Time, Exempt MISSION: Meals on Wheels is dedicated to providing a comprehensive array of services that empower seniors to maintain their independence and dignity in their own homes for as long as feasible. ABOUT MOWSF: Meals on Wheels San...


  • San Francisco, California, United States Upland Localytics Full time

    At Upland Localytics, we cultivate intelligent and innovative teams that thrive on collaboration to deliver exceptional value to our clients, fostering a global culture of growth and opportunity. Our operational framework has consistently embraced remote work, and as we continue to expand and enhance our workplace, this commitment remains steadfast. We are...


  • San Francisco, California, United States Goodall Brazier Full time

    Job Summary:We are seeking an experienced Executive Vice President to join our team at Goodall Brazier. As a key member of our leadership team, you will play a critical role in driving our company's growth and success.Key Responsibilities:Lead and manage multiple projects across various markets, ensuring timely completion, budget adherence, and exceptional...