Customer Service Specialist

1 week ago


La Grange, United States Aegis Worldwide Full time
Job Overview

Aegis Worldwide is seeking a skilled Customer Service Specialist to join our team. As a key member of our technical support team, you will be responsible for ensuring the smooth operation of our clients' equipment.

Key Responsibilities
  • Commission and troubleshoot PLC and HMI systems to ensure optimal performance.
  • Provide training and support to clients on equipment setup and usage.
  • Collaborate with the engineering and manufacturing teams to identify and resolve technical issues.
  • Perform I/O checks on equipment before startup and commissioning.
  • Correct issues identified during I/O checks.
  • Redline electrical schematics and mechanical drawings to communicate necessary changes.
  • Develop strong relationships with clients through effective communication and issue resolution.
Requirements
  • 5+ years of relevant experience with an associate's degree, trade school, or high school diploma/GED.
  • 0-1+ years of electrical engineering experience with a bachelor's degree in electrical engineering.
  • Experience troubleshooting and debugging PLCs and HMIs on newly installed equipment.
  • Experience with Allen Bradley PLC product lines.
  • Ability to travel up to 55% of the time, including international trips.
About Us

Aegis Worldwide is a leading OEM specializing in machinery manufacturing. We are committed to delivering high-quality products and exceptional customer service.



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