Customer Service Specialist
1 week ago
Aegis Worldwide is seeking a skilled Customer Service Specialist to join our team. As a key member of our technical support team, you will be responsible for ensuring the smooth operation of our clients' equipment.
Key Responsibilities- Commission and troubleshoot PLC and HMI systems to ensure optimal performance.
- Provide training and support to clients on equipment setup and usage.
- Collaborate with the engineering and manufacturing teams to identify and resolve technical issues.
- Perform I/O checks on equipment before startup and commissioning.
- Correct issues identified during I/O checks.
- Redline electrical schematics and mechanical drawings to communicate necessary changes.
- Develop strong relationships with clients through effective communication and issue resolution.
- 5+ years of relevant experience with an associate's degree, trade school, or high school diploma/GED.
- 0-1+ years of electrical engineering experience with a bachelor's degree in electrical engineering.
- Experience troubleshooting and debugging PLCs and HMIs on newly installed equipment.
- Experience with Allen Bradley PLC product lines.
- Ability to travel up to 55% of the time, including international trips.
Aegis Worldwide is a leading OEM specializing in machinery manufacturing. We are committed to delivering high-quality products and exceptional customer service.
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