Customer Service Specialist

1 week ago

La Grange, United States Champion Chevrolet Buick GMC Full time
Job Overview

Become a Key Player at Champion Chevrolet Buick GMC

Are you dedicated to providing outstanding customer support? Champion Chevrolet Buick GMC is on the lookout for enthusiastic Customer Service Specialists to enhance our vibrant team. This position offers a remarkable chance to advance your career in a nurturing and fast-paced setting with excellent earning opportunities.

Benefits of Working With Us:

  • Attractive Salary Structure: Receive a competitive base salary complemented by commission, offering limitless earning potential.
  • Extensive Benefits:
    • Health, Vision, and Dental insurance
    • 401(K) Retirement Plan
    • Paid Time Off and Holidays
    • Exclusive Discounts for Employees
    • Enjoy at least one Saturday off each month
  • Professional Development: Access to opportunities for career growth and skill enhancement.
  • Collaborative Work Environment: Flourish in a supportive and team-oriented culture.

Your Responsibilities:

  • Engaging Customers: Conduct outbound calls to arrange appointments—no cold calling required.
  • Team Collaboration: Engage in team-building sessions to enhance overall performance.
  • Responsive Communication: Address inquiries promptly via phone, internet, and text using established scripts.
  • Data Entry: Maintain accurate customer information in our CRM system.
  • Performance Metrics: Strive to meet and surpass call metrics and key performance indicators (KPIs).
  • Task Management: Organize your workload to adhere to departmental deadlines.
  • Internal Coordination: Collaborate with various departments to ensure smooth operations.
  • Flexible Hours: Be available to work evenings, weekends, and holidays as necessary.

Ideal Candidate Profile:

  • Professional Demeanor: Serve as the friendly voice for our clients.
  • Motivated and Positive: Bring energy and a can-do attitude to the position.
  • Relevant Background: Previous experience in sales or a call center is advantageous.
  • Customer Service Knowledge: Strong understanding of customer service principles and practices.
  • Technical Skills: Basic computer skills and typing proficiency are essential.
  • Industry Experience: Familiarity with the automotive sector or Business Development Center (BDC) is a plus.
  • Hospitality or Call Center Experience: Candidates with backgrounds in hospitality or call center sales are encouraged to apply.

Commitment to Diversity: Champion Chevrolet Buick GMC is dedicated to creating an inclusive workplace and is an Equal Opportunity Employer (EOE). We celebrate diversity and welcome applications from individuals of all backgrounds.

Elevate Your Career with Us: If you are ready to make a significant impact and be part of a team that values excellence, consider this opportunity to become a vital Customer Service Specialist at Champion Chevrolet Buick GMC.

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