Service Engagement Specialist

1 week ago


La Grange, Texas, United States National Telecommunications Cooperative Association Full time

Customer Service Specialist

National Telecommunications Cooperative Association is a leading organization dedicated to providing exceptional communication services. We pride ourselves on our commitment to customer satisfaction and community engagement.

We are currently in search of a dedicated individual to join our team as a Customer Service Specialist.

Position Overview

The Customer Service Specialist will act as the primary liaison for new clients, addressing inquiries related to billing, service initiation, upgrades, and terminations. This role involves completing necessary documentation for service applications and terminations while actively promoting our services to both new and existing clients.

Key Responsibilities

  • Deliver outstanding customer service by assisting clients with billing questions, service requests, plan modifications, and account terminations.
  • Complete required documentation for service adjustments and terminations.
  • Manage service reconnections for clients with overdue payments and perform collection activities on outstanding accounts.
  • Promote and sell services to both prospective and current clients.
  • Prepare and send correspondence to clients, including welcome packets and membership information.
  • Perform additional duties as assigned by management.

Qualifications

  • High school diploma or equivalent, with a minimum of one year of experience in customer service.
  • Strong written and verbal communication skills.
  • Proficiency in Microsoft Office Suite.

Knowledge, Skills, and Abilities

  • Familiarity with company products and services.
  • Understanding of company policies and procedures.
  • Knowledge of general office practices.
  • Basic skills in cashiering.
  • Ability to operate various office equipment, including computers, copiers, and telecommunication systems.
  • Strong organizational skills and the ability to manage multiple tasks effectively.
  • Problem-solving skills and the ability to identify resolutions.
  • Professional and courteous communication with clients, colleagues, and business contacts.
  • Ability to maintain confidentiality and follow instructions accurately.
  • Capability to work in a team-oriented environment.

Additional Information

National Telecommunications Cooperative Association offers competitive compensation and a comprehensive benefits package, along with a supportive work environment. We are committed to maintaining a drug-free workplace.



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