Field Service Engineer
2 weeks ago
The Field Service Engineer (FSE) provides technical support and services to customers in the food and pharmaceutical industries, ensuring the optimal performance of Loma Systems' metal detection, X-ray, and checkweighing products. The FSE travels to customer sites, verifies machine operation, and performs preventative maintenance and emergency service.
Key Responsibilities:
- Travel to customer sites to deliver efficient field support
- Verify machine operation and perform preventative maintenance
- Commission and test machines using certified test procedures
- Accurately document and report all service-related activities
- Promote sales of additional Loma product offerings
- Provide timely feedback on equipment reliability and design
- Maintain a satisfactory parts inventory and requisition additional parts as needed
- Exercise safe working practices and procedures at all times
- Conduct on-site training with customer personnel to ensure proper equipment operation
- Hold meetings with customers, including scope and exit meetings
- Participate in the rotation of weekend on-call duties and after-hours phone support
Requirements:
- High school diploma required; associate's degree from a technical school preferred
- Minimum 3 years of previous experience in field customer service work or 4 years of military experience required
- Knowledge of and experience in diagnosing, troubleshooting, and repairing electro-mechanical equipment in the field
- Ability to read, comprehend, and interpret complex technical information involving mechanics and electronics
- Professional communication and conflict resolution skills
- Ability to work independently with little supervision and manage difficult customer situations
- Proficient with office software applications
- Ability to work overtime and weekends
Benefits:
- Comprehensive benefits package, including medical, dental, and vision benefits
- Flexible spending and health savings accounts
- 401(k) retirement savings program
- Paid vacation, sick days, and holidays
- Wellness and fitness program
- Advancement opportunities
- Educational assistance
- Volunteer and matching charitable gifts programs
- Employee assistance program
- Employee discounts with ITW key suppliers
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