Field Service Engineer

2 weeks ago


Dallas, Texas, United States ITW Full time
Job Description

The Field Service Engineer (FSE) provides technical support and services to customers in the food and pharmaceutical industries, ensuring the optimal performance of Loma Systems' metal detection, X-ray, and checkweighing products. The FSE travels to customer sites, verifies machine operation, and performs preventative maintenance and emergency service.

Key Responsibilities:

  • Travel to customer sites to deliver efficient field support
  • Verify machine operation and perform preventative maintenance
  • Commission and test machines using certified test procedures
  • Accurately document and report all service-related activities
  • Promote sales of additional Loma product offerings
  • Provide timely feedback on equipment reliability and design
  • Maintain a satisfactory parts inventory and requisition additional parts as needed
  • Exercise safe working practices and procedures at all times
  • Conduct on-site training with customer personnel to ensure proper equipment operation
  • Hold meetings with customers, including scope and exit meetings
  • Participate in the rotation of weekend on-call duties and after-hours phone support

Requirements:

  • High school diploma required; associate's degree from a technical school preferred
  • Minimum 3 years of previous experience in field customer service work or 4 years of military experience required
  • Knowledge of and experience in diagnosing, troubleshooting, and repairing electro-mechanical equipment in the field
  • Ability to read, comprehend, and interpret complex technical information involving mechanics and electronics
  • Professional communication and conflict resolution skills
  • Ability to work independently with little supervision and manage difficult customer situations
  • Proficient with office software applications
  • Ability to work overtime and weekends

Benefits:

  • Comprehensive benefits package, including medical, dental, and vision benefits
  • Flexible spending and health savings accounts
  • 401(k) retirement savings program
  • Paid vacation, sick days, and holidays
  • Wellness and fitness program
  • Advancement opportunities
  • Educational assistance
  • Volunteer and matching charitable gifts programs
  • Employee assistance program
  • Employee discounts with ITW key suppliers


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