Field Service Engineer II
4 weeks ago
Job Summary:
Unity Lab Services, a part of Thermo Fisher Scientific, provides coordinated solutions, instrument, and enterprise services to our customers. This Field Service Engineer role includes leading all aspects of field service support and customer relationship management.
Responsibilities:
- Perform on-site installation, repair, maintenance, and qualifications of Atomic Absorption, ICP, and ICPMS instruments.
- Use customer management software to supervise service calls, lead parts inventories, and complete job tasks.
- Analyze reports and documentation from customers to resolve technical problems.
- Coordinate problem resolution with engineering, customer service, and other personnel to expedite repairs.
- Develop and conduct training on the safe operations of equipment and demonstrate skills to trainees.
Requirements:
- High school diploma and Bachelor's degree or 6 years' equivalent experience in analytical instrumentation.
- Effective communication skills and customer service skills.
- Ability to prioritize service requests and produce clear and concise documentation.
- Ability to work independently within a customer location.
- Must be available to travel overnight up to 70% within the territory or other areas.
Location: The territory primarily covers Texas with up to 75% travel.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.
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