Field Service Engineer
4 weeks ago
At Loma Systems, we are seeking a highly skilled and experienced Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for providing technical support and maintenance services to our customers in the food and pharmaceutical industries.
Key Responsibilities:- Travel to customer sites to perform equipment maintenance and repairs
- Verify that machines are operating at peak efficiency through proper calibration and testing
- Commission and test machines using certified test procedures
- Accurately document and report all service-related activities
- Promote sales of additional Loma product offerings
- Provide timely feedback on equipment reliability and design
- Maintain a satisfactory parts inventory and requisition additional parts as needed
- Exercise safe working practices and procedures at all times
- Conduct on-site training with customer personnel to ensure proper operation of equipment
- Hold meetings with customers, including scope and exit meetings
- Participate in the rotation of weekend on-call duties and after-hours phone support
- High school diploma required; associate's degree from a technical school preferred
- Minimum 3 years of previous experience in field customer service work or 4 years of military experience required
- Knowledge of and experience in diagnosing, troubleshooting, and repairing electro-mechanical equipment in the field
- Ability to read, comprehend, and interpret complex technical information involving mechanics and electronics
- Professional communication skills with the ability to resolve customer issues and defuse conflict
- Ability to work independently with little supervision while managing difficult and high-pressure customer situations
- Comprehensive benefits package, including medical, dental, and vision benefits
- Flexible Spending and Health Saver Accounts
- 401(k) retirement savings program
- Paid vacation, sick days, and holidays
- Wellness and fitness program
- Advancement opportunities
- Educational assistance
- Volunteer and matching charitable gifts programs
- Employee assistance program
- Employee discounts with ITW key suppliers
We are an equal opportunity employer and value our colleagues' unique perspectives, experiences, and ideas. We create workplaces where everyone can develop their careers and perform to their full potential.
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