Restaurant Operations Manager

7 days ago


Cleveland, Ohio, United States Soar Restaurants Full time
Job Summary

This is a senior management position at Soar Restaurants, responsible for leading and managing the drive-in's operations and employees. The ideal candidate will have a strong background in restaurant management, excellent leadership skills, and the ability to work in a fast-paced environment.

Key Responsibilities
  • Leadership and Management: Recruit, interview, hire, onboard, train, manage, direct, coach, lead, schedule, assign, discipline, and terminate the drive-in's assistant managers and employees.
  • Operations Management: Manage drive-in employees' compensation levels pursuant to company guidelines, supervise, lead, and manage all aspects of drive-in operations to provide an optimal guest experience, manage opening and/or closing duties, handle and properly escalate guest issues/concerns, and handle and properly escalate employee issues/concerns.
  • Financial Management: Manage, plan, forecast, and adjust the drive-in's food, labor, paper, and inventory to maximize cost-control, operational efficiency, quality standards, and customer service.
  • Reporting and Recordkeeping: Prepare and maintain all necessary operational reports, manage and maintain all drive-in recordkeeping.
  • Marketing and Business Development: Develop, implement, and manage action plans regarding local marketing and business performance.
  • Compliance and Safety: Ensure compliance with all company policies, procedures, and operational standards, ensure compliance with all applicable federal, state, and local laws, and ensure proper maintenance of drive-in and equipment.
Additional Responsibilities
  • As needed, perform all station duties to meet operational standards.
  • As needed, perform regular cleaning and sanitation duties – including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease – pursuant to operational standards.
  • Move and stock food product weighing up to 50 pounds.
  • Perform other job-related duties as assigned or required.
Requirements
  • Education: High school diploma or equivalent.
  • Experience: At least three years of restaurant management experience (QSR preferred), experience running a restaurant shift without supervision, experience recruiting, interviewing, hiring, and managing employees.
  • Knowledge and Skills: Knowledge of federal, state, and local labor and employment laws, knowledge of federal, state, and local health and safety laws and regulations, basic computer, math, accounting, and reading skills, effective verbal and written communication skills, problem-solving, multi-tasking, decision-making, leadership, time-management, and conflict-resolution skills.


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