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Patient Access Coordinator
2 months ago
We are seeking a highly skilled Patient Access Representative to join our team at Mercy. As a Patient Access Representative, you will be the first point of contact for our patients and will be responsible for ensuring that their experience is exceptional from the moment they arrive at our facilities.
Key Responsibilities- Scheduling and Registration: Facilitate all components of the patient's entrance into any Mercy facility, including scheduling, registration, benefit verification, pre-certification, and financial clearance.
- Data Management: Ensure that the most accurate patient data is obtained and populated into the patient record.
- Customer Service: Provide exceptional customer service to patients, physicians, and clinical and non-clinical hospital staff.
- Insurance and Compliance: Maintain knowledge and competence with insurance carriers, Medicare guidelines, and federal, state, and accreditation agencies.
- Experience: 1-3 years of clerical experience and customer service experience preferred.
- Education: High School diploma required; some college helpful.
- Skills: Ability to communicate effectively both orally and in writing, excellent telephone etiquette required. Strong organizational skills, attention to detail, and ability to work under stress.
We offer a comprehensive benefits package, including day-one comprehensive health, vision, and dental coverage, PTO, tuition reimbursement, and employer-matched retirement funds.
At Mercy, we believe in careers that match the unique gifts of unique individuals. We offer opportunities to pioneer new models of care and transform the healthcare experience through advanced technology and innovative procedures.
