Medical Office Coordinator

4 hours ago


Chesterfield, Missouri, United States LifeStance Health Full time
Job Summary:

The Practice Coordinator is responsible for managing the front office daily activities, ensuring quality customer service to patients and clinicians. This role requires strong communication skills, multitasking abilities, and a commitment to delivering high-quality patient experiences.


Benefits:

As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance.

Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay, and an Employee Assistance Program.

Responsibilities:

Operational Excellence:

Create a positive work environment, support in-office clinician and staff engagement activities, and ensure the practice is running smoothly and prepared for patients and clinicians.

Conduct schedule prep process for all patients, ensure all paperwork and documentation is complete, and patient chart is prepared.

General office duties, cleanliness, and appeal, such as sorting office mail, scanning documents, e-faxes, shared office email, and office upkeep.


Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.

Patient Support:

Provide exceptional customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or sensitive situations.


Manage front desk responsibilities, including greeting and checking patients in/out in a courteous manner.

Provide support to patients with requests via phone, email, and/or portal with payment/billing related questions, scheduling needs, release requests, and miscellaneous inquiries.


Manage queues within the phone system, ensuring calls are answered timely to ensure excellent customer service.
Assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed.
Handle any urgent requests, triage patient issues and resolution, and collect all in-person and telehealth co-payments and account balances at the time of service.
Complete insurance eligibility verification and reach out to patients to resolve any issues.

Clinician Support:

Provide general clinician support, assist clinicians with administrative questions and/or duties, and coordinate with clinicians pertaining to any additional patient questions.

Maintain a pleasant, secure, and motivational working environment in the Practice.


Required Skills/Abilities:

Ability to multitask and prioritize duties to support delivery of high-quality patient experience. Ability to work independently and as a team member. Strong communication skills, both written and verbal. Proficient in using Computer Software Applications (Microsoft Office & EMRs). Comfortable handling sensitive and confidential information (HIPAA).

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