Business Customer Service Associate

2 weeks ago


Jacksonville, Florida, United States Kraton Full time

Position Overview: At Kraton, we are committed to making a Positive Difference, and we seek individuals who share this vision. We are currently looking for a vital member of our Corporate Customer Service team.

Role Summary: The Customer Service Representative plays a crucial role in managing customer requests and serves as the primary liaison for the placement and fulfillment of sales orders. This position is integral to the order-to-cash (OTC) process and involves assisting with the distribution of daily and monthly reports.

Key Responsibilities:

  • Act as the main point of contact for customers regarding sales order placement and fulfillment.
  • Engage in daily interactions to address customer inquiries.
  • Monitor product shipments to ensure timely delivery and collaborate with logistics and production teams to resolve any delivery challenges.
  • Communicate any necessary adjustments to both internal and external stakeholders.
  • Maintain a comprehensive understanding of the company’s customers, products, and services.
  • Foster relationships with customers and account managers to enhance service quality and boost customer retention.
  • Bridge the expectations of customers with the capabilities of the organization through effective communication and issue resolution.
  • Review invoices for accuracy and ensure all details are correct.
  • Develop a solid understanding of logistics processes to provide optimal service to assigned customers.

Required Skills:

  • 1-2 years of experience in Customer Service or a related field.
  • Proficient in MS Office applications.
  • Basic knowledge of SAP, CRM, and other relevant tools is preferred.
  • Ability to communicate clearly and effectively in both individual and group settings.
  • Strong organizational skills with the capability to present information clearly and concisely.
  • Ability to identify problems and seek input from others to gather necessary information.
  • Make routine decisions and escalate issues that require additional support.
  • Collaborate as a team member to support all Customer Service and Supply Chain objectives.
  • Actively participate in team meetings and initiatives.

Education and Qualifications:

  • Bachelor’s degree from an accredited institution or equivalent work experience.

The information provided above is intended to outline the general nature and level of work performed by employees in this role. It is not intended to be an exhaustive list of all duties, responsibilities, and skills required for this position.

Kraton is proud to be an Equal Opportunity Employer.



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