Customer Service Representative

5 days ago


Jacksonville, Florida, United States John L Kirby & Associates Full time
Job Description

At John L Kirby & Associates, we are seeking a highly skilled Customer Service Representative to join our team as an Account Manager for our Personal and Commercial lines of business.

Job Summary

The ideal candidate will have excellent communication and problem-solving skills, with the ability to build strong relationships with our clients and provide exceptional customer service.

Responsibilities

  • Client Interaction
    • Handle daily downloads and customer requests in a timely and efficient manner.
    • Respond to customer inquiries and resolve issues effectively.
    • Maintain accurate and up-to-date customer contact information.
  • Documentation and Communication
    • Document all interactions with customers, carriers, and agents in our agency management system.
    • Communicate clearly and effectively with clients via phone and email.
    • Consult with Account Managers to handle tasks outside of your role or for which you don't have a complete understanding of the situation.
  • Renewals, Endorsements and New Business
    • Process all renewals, endorsements, and new business as required.
    • Clearly and effectively communicate with clients via phone and email, managing expectations proactively.
  • Continuous Learning and Support
    • Stay informed about insurance coverage and carrier appetites.
    • Complete continuing education as required by your license.
    • Perform other responsibilities as directed by your manager.

Requirements

  • Experience
    • P/C insurance experience necessary.
  • Licensing
    • Must be licensed.
  • Technology Proficiency
    • Proficient in using computers, VoIP phone systems, and virtual meetings.
  • Agency Management System
    • Must be comfortable and willing to become proficient with our agency management system.

Benefits

  • Salary
    • Salary commensurate with hours and experience.
  • Benefits
    • Company-paid health insurance.
    • Paid holidays and time off.
    • Performance-based compensation and carrier incentives.


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