Customer Service Director
6 days ago
We are seeking a highly skilled Customer Service Director to join our team at EagleBurgmann in Durham, NC. As a key member of our customer-facing department, you will be responsible for leading a team of customer service representatives and ensuring that we provide exceptional service to our clients.
About the Role:
- Recruit, onboard, and train new customer service staff
- Schedule and manage staff workloads to optimize performance
- Conduct timely and constructive performance evaluations
- Lead a team of customer service representatives and ensure adherence to quality service standards
- Monitor and review customer interactions to maintain service excellence
Requirements:
- Strong management and supervisory capabilities
- Excellent verbal and written communication skills
- Comprehensive understanding of customer service principles and practices
- Ability to effectively resolve customer issues while maintaining professionalism
- Previous supervisory experience preferred
What We Offer:
- A competitive salary of $83,000 per year, based on industry standards and location
- A comprehensive benefits package, including health insurance and 401K match
- A dynamic and inclusive work environment
- Opportunities for professional growth and development
About Us:
EagleBurgmann is an equal opportunity employer committed to diversity and inclusion. We are proud to offer a supportive and inclusive work environment where all employees can thrive.
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