Customer Service Representative
4 weeks ago
At NC Farm Bureau, we're seeking a skilled Customer Service Agent to join our team. As a Customer Service Representative, you'll be responsible for delivering exceptional customer experiences, resolving issues, and providing timely support.
Key Responsibilities:
- Identify and address customer complaints to improve service delivery
- Respond to customer inquiries in a friendly and professional manner
- Collaborate with the team to resolve complex issues and improve customer satisfaction
- Provide thorough follow-ups to ensure customer satisfaction
- Maintain accurate customer records and update information as needed
Requirements:
- High school diploma or equivalent
- Previous experience in a customer-facing role
- Excellent communication, interpersonal, and active listening skills
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